Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 6 of 6 for “"expectation confirmation theory"”.
-
Social media performance of user generated content and its relationship with conspicuous consumption: through the lens of the expectation confirmation theory
… user-generated content, they hold some initial expectations regarding the response that their content will receive. This response (for example Likes and Comments on Facebook) is referred to as Social Media Performance in the current research. While research has been conducted, albeit minimal …
-
Institutional Satisfaction with Online Program Management (OPM) Providers
… This quantitative study utilizes Oliver’s expectation confirmation theory to understand why institutions may be satisfied with their OPM provider. The survey brings in responses from a variety of Carnegie institutional types and various positions within institutions to understand which …
-
Determinants of customer satisfaction toward mobile banking : a case study of Bank Khartoum in Sudan
… These results offer empirical support for the Theory of Planned Behavior (TPB), Expectation-Confirmation Theory (ECT), and SERVQUAL model in a conflict-affected, developing economy context. The findings contribute to the literature by providing a new understanding of customer experience and …
-
Mismatch? Was Banken glauben und Kunden erwarten: eine empirische Studie ausgewählter Schlüsselfaktoren der Kundeninteraktion & -bindung entlang digitaler Customer Journeys am Beispiel deutscher Retailbanken
… aspects without a detailed analysis of specific expectations and their fulfillment in the evolving banking landscape of Germany. To address this gap, an empirical approach is employed, gathering direct insights into customer expectations regarding digital customer journeys in German retail banks …
-
An assessment of customer retention with self-service technology: a comparative study between internet banking and mobile banking in Saudi Arabia
… on the technology acceptance model (TAM) and expectation confirmation theory (ECT). This was also extended by adding perceived risk and culture as external factors. The positivist quantitative research approach was adopted in the current study to test the conceptual model and research …
-
The online student experience: An exploration of first-year university students’ expectations, experiences and outcomes of online education
… and course materials via the internet, with no expectation of attending a university campus. A broad student-centred perspective is notably lacking from the OE literature, with limited consideration of students’ expectations and perceptions, students’ experiences beyond the curriculum, and the …