Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 69 for “"emotional labour"”.
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What is emotional labour for coaches?
Emotional labour (EL) is the activity of maintaining an appropriate outward demeanour at work. Whilst EL studies proliferate in many sectors and roles, no such work has been conducted in the field of coaching to identify the role of EL. The aim of this research is to explore the presence, …
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Az érzelmi munkát befolyásoló tényezők. Érzelmi munka az onkológiában = Factors Affecting Emotional Labour Emotional Labour in Oncology
Az érzelmek társas létünk alapjai. Az elfogadható érzelmek köre kultúránként, nemenkét, életkoronként más és más. Az élet számos területén a nem adekvát érzelmek kimutatása illeszkedési problémákhoz vezet. Ezért a legtöbb foglalkozáshoz kapcsolódnak implicit, vagy explicit érzelmi …
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Stress, Emotional Labour and Cabin Crew : Does Emotional Labour Influence the Well-Being and Retention of Cabin Crew?
The term 'Emotional labour (EL)' was coined by Hochschild (1983), and it was studied in her pioneering research on cabin crew. Two decades later, there are still gaps in research into the impact of emotional labour and the other stressors and strains of work. This thesis aims to explore new cabin …
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Identity Conflicts and Emotional Labour in the Veterinary Profession
… professional identity conflicts and the emotional labour results from the attempt of reconciling the ideal and real selves. Four distinct elements are identified as the triggers of these conflicts. Specifically, professional, commercial, ethical and emotional dilemmas emerge when focused …
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The emotional labour of academics : the rational and the relational
… description and typology of academics' views of emotional labour. An archetypal factor described an ideal of emotional labour. After it was rotated, a three-factor, polythetic typology emerged, confirmed by content analysis of the interviews. Factors A, B, and C represented "rational," …
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Emotional labour and employee well-being in the hospitality industry
This study examines the nature of emotional labour and its relationship with employee well-being using a sample of South African hospitality employees (N =136). Exploratory factor analysis differentiated between three distinct emotional labour dimensions: surface acting, deep acting, and naturally …
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An examination of the emotional labour of nurses working in prison.
An Examination of the Emotional Labour of Nurses Working in Prison Mann (2004: 208) identifies three components of emotional labour: 'The faking of emotion that is not felt and/or the hiding of emotion that is felt, and the performance of emotion management in order to meet expectations within a …
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Labour of love: the impact of emotional labour on domestic abuse support workers
… to fill the gap between Hochschild’s theory of emotional labour and the effect this has on domestic abuse support workers (1983). Emotional labour is a theory which addresses the emotional work of employment and how this affects the individual employee. This requires behaviours surrounding …
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An exploration through the organisational metaphor: The precarious work and emotional labour experienced by call centre employees in India.
… centres can be related to precarious work and emotional labour experienced by the call centre agents which the researcher has explored in this study. Previous researchers have focused on precarious work and emotional labour in call centres as one aspect in their research studies but have failed …
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The Japanese Art of Listening An ethnographic investigation into the role of the listener
… in turn, intensifies the gendered division of labour in interactions. By contrast, listening volunteers – who converse with elderly people using listening as a tool for reaching out – sometimes fall short in conversation, not realising that their listening functions as a gift. This forces …
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Undergraduate representations of management and the possibilities of critical management education - the case of Portuguese management education.
Mann (2004: 208) identifies three components of emotional labour: 'The faking of emotion that is not felt and/or the hiding of emotion that is felt, and the performance of emotion management in order to meet expectations within a work environment. Nurses working in prison in England and Wales have …
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The Experiences of Individuals with Psychological Disabilities in Attending Counselling: A Phenomenological Investigation
… and Disability, Intersections of Identity, Emotional Labour, Language, and The Therapeutic Alliance. Implications for research, training, and practice include further exploration of intersectional identities such as gender and physical disability, and incorporating an understanding of the …
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“We laugh and cry together”: how do hairstylists experience the provision of social support to their clients?
… encompassing elements of social support, emotional labour, and informal caregiving. Research indicates that clients often disclose personal problems to hairstylists that closely resemble those presented to mental health professionals, suggesting that individuals may engage with this …
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Invaluable and outsourced: experiences of private company cleaners working in the public hospital sector in Cape Town
… Alienation, job insecurity, working poverty and emotional labour are used as tools to unpack and understand these experiences. Here I argue that these workers perform work that is far from ancillary or non-essential, work central to the functioning of the hospital space. However, the scope of …
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Mid-Level Leadership as a Lever for Human Flourishing in a Canadian Educational Institution
… in mid-level leadership; (d) reflexivity and the emotional weight of leadership, and (e) critique to construction: reimagining leadership. These findings affirm all five core tenets of critical leadership theory and extend them in important ways. Findings operationalize critical leadership praxis …
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Bearing witness to distress as breathlessness : a hermeneutic phenomenological study
… of bearing witness to distress, aligning to emotional labour. This has historically been considered a burden for nurses because understanding has been politically driven. Second wave feminism, the work of Isabel Menzies and later Nicky James and the professionalisation of nurses have all …
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An account of silence in diagnostic radiography : a cultural quilt
… of X-ray departments focused around five themes: emotional labour and social defence; workload; conflict; hierarchy and; dilemma. Silence is used to reflect and enact empathy for patients and colleagues; to facilitate staff and patient wellbeing; also to keep patient waiting times to a minimum. …
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Emotion in organisations: working in British pubs
… considering Hochschild's (1983) concept of emotional labour and the possible emotional demands and impacts of service work. Concepts such as emotional exhaustion, burnout and desensitisation are often referred to in the literature although relatively few researchers draw attention to any …
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