Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 11 of 11 for “"emotional contagion"”.
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Emotional contagion in leader-follower interactions
… empirical research. The current studies examine emotional contagion as one means by which leader affect influences follower outcomes. Emotional contagion is the transfer of affect between persons that is thought to occur through unconscious and automatic mechanisms (Hatfield, Cacioppo, & Rapson, …
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The impact of service providers' emotional displays on service evaluation : evidence of emotional contagion
… extension of Hochschild's (1983a) work on emotional labor . The model not only accounts for the emotional reactions of consumers to the affective displays of service providers but provides an interdisciplinary perspective on emotion. Accordingly, we draw on elements from cognitive and …
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Evidence of Empathy in Animals Across Time
… hierarchical organization involving arousal, emotional contagion, and cognitive empathy. In the current study, we define each step in this hierarchy in order to build toward a paradigm that represents true cognitive empathy. We then examine the levels of empathy displayed by rats in previous …
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The Promise and the Peril of Equipping Service Chatbots with Emotions and Choices
… chatbots with some important features such as emotional capabilities and choice provision. My dissertation not only investigates how customers respond to chatbots with emotional capabilities and choice-equipped chatbots during a service interaction, but also explores why and when these critical …
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Explaining Implicit and Explicit Affective Linkages in IT Teams: Facial Recognition, Emotional Intelligence, and Affective Tone
… of research is beginning to focus on how teams’ emotional well-being can benefit the effectiveness of workplace team efforts. These teams are required to be adaptive, to operate in ill-structured environments, and to rely on technology more than ever before. However, teams have become so …
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A review, synthesis, and research agenda for the customer service experience, and an investigation of customer mistreatment dimensions
… areas: (a) affect in customer service, including emotional labor and emotional contagion processes; (b) customer mistreatment; (c) customer service behaviors, including customer orientation and service-oriented citizenship behaviors. The culmination was a critical assessment of the 18 years …
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What you get is what you see? Comparisons influence the social induction of affect
… A prominent topic in that context was “emotional contagion” (Hatfield, Cacioppo, & Rapson, 1994). Affective divergence has been also been found. However, its influence on the theoretical debate remained weak. Besides research on emotions also social comparison research attended to the …
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The Effect of Power on Empathy for Pain
… of two dimensions, one cognitive and one emotional. The cognitive dimension is top-down driven and encompasses perspective taking, while the emotional dimension is bottom-up driven and encompasses emotional contagion. In other words, cognitive empathy refers to knowing and understanding …
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“Hero to zero to hero” : exploring the experiences of football managers as they socialise into a new football management job role
… with a key workgroup colleague could lead to an emotional contagion that eats away at the fabric of the team.
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Emotional Work: A Psychological View
At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶ …
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Emotional Work: A Psychological View
At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶ …