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Showing 1 to 1 of 1 for “"e-Service strategy"”.
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Assessment of e-banking strategies in the banking sector in developing economies. Using gap analysis to develop e-service strategies in the banking context, a case study in Jordan.
… challenged to improve productivity, ensure high service quality and reduce operations costs while implementing their e-service strategy. This work aims to assess the current e-service operations strategy in the bank sector in Jordan and develop a framework for formulating e-banking strategies …