Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 10 of 10 for “"customers' perception"”.
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investigation of customers perception of service quality in financial institution a case of CRDB bank customers in Dar es salaam region
… of this study was on investigation of the perception of customer towards service quality in financial institution. More specifically the study intended to investigate the factors which facilitate good perception to the customer, to assess if CRDB employees provide quality service …
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Investigation of Customers Perception of Service Quality in Financial Institution: a Case of CRDB Bank Customers in Dar es Salaam Region
… of this study was on investigation of the perception of customer towards service quality in financial institution. More specifically the study intended to investigate the factors which facilitate good perception to the customer, to assess if CRDB employees provide quality service …
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Managing service quality by managing the service encounter : the effects of organizational socialization strategies
… service customer and service employee), and the customers' perception of service quality. Since the literature suggested that a number of variables mediate or intervene in the organizational socialization-service quality linkage, the following variables were also included in the conceptual model, …
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An experimental investigation into the timing of service failure communication
… a type of failure recognized by practitioners, customers, and the research community, yet it is typically only used for illustrative purposes in research. Given the ubiquity of this type of failure in the industry, the lack of investigations of its various aspects (e.g., communication of the …
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Behavioral investigation of trust building in online banking : new marketing methodology for Suruga Bank
… financial industry, how to re-build "Trust" with customers is the one of biggest issues. Although we know that the strong relationship between the deep level of trust and the banking business has high potential, it has not yet been optimized, especially in online transaction banking. This is in …
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Investigating e-banking and Customer Satisfaction in Tanzanian Banks, A Case of Azania Bank LTD
… the adoption of E-banking in Tanzania, the Customers perception on E-banking in Tanzania, the impact of e-banking functionality on the satisfaction outcomes, risks of using of E-banking in Tanzania, the accessibility of E-banking to bank customers in Tanzania, on whether E-banking is …
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Determinants of customer satisfaction with apparel factory outlet stores
… of variance was used to test for differences in customers' perception of stores on six attributes. Differences were found to exist among the stores on three attributes, specifically, "physical facilities," "store service," and "store atmosphere." ANOVA results for importance attached to store …
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Barriers and drivers of using transaction accounts in driving electronic payments: A consumer perspective in Southern Africa
… for electronic payments. The study found that customers’ perception towards transaction accounts usage which reflects electronic payment services is high in South Africa and Zimbabwe. The regression results indicate that three factors in costs, accessibility, and ease of use are significantly …
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The effect of negative user-generated content on consumer-based brand equity : comparing brand loyal versus non-loyal customers in the luxury wine market
… contributes towards an overall negative brand perception, which harms the process of building long-term consumer-based brand equity (CBBE). CBBE is especially relevant for luxury brands, where decisions are heavily reliant on brand perceptions, and perceptions contrary to or different from …
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SMGI in tourism planning: the role of customers’ preferences in spatial decision support.
… as an information resource in tourism both for customers (i.e. the tourists), who gather trustworthy information supporting the choice of destinations and services from peers, and for businesses, which can use the same information for improving their marketing strategies. The use of social media …