Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 2684 for “"customers"”.
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Do customers learn from stock prices?
… its customer demand. I develop a model in which customers learn about a firm's product quality partially from its stock price. This learning induces feedback from the price to customer demand. Furthermore, the firm manager adjusts product launch decisions in anticipation of these demand shifts. …
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Three Essays on Customers in Waits.
… solutions to waiting issues by investigating customers’ perceptions, thoughts, emotions, intentions, and behaviors in waits. Specifically, I examine customers’ perceptions and responses to waits in the service (Essay 1), customers’ decision-making about waiting for new products (Essay 2), and …
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Buyer behaviour of fabrication customers at Afrox
Submitted in partial fulfillment of the requirements for the Degree of Masters of Business Administration, Durban University of Technology, 2008.
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Customers' behavioural contribution to the service encounter
… arises from the coordinated efforts of customers and service employees. In this view, the services marketing literature has recently trended towards incorporating customer positive behaviours into the study of the interpersonal dynamics of the service encounter, thereby hinting that …
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Unresponsive customers : acquisition, retargeting and win-back
… year, understanding and engaging unresponsive customers has become more critical than ever. We characterize unresponsive customers as either prospects that have never purchased from a firm, or former customers that have not purchased in at least twelve months. Since 55% of all communication is …
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Customers’ perceptions towards online banking services in Malta
… dissertation is to find out what has affected customers, or is still affecting them today, in starting to use online banking services or otherwise. Ultimately, and vitally for banking institutions, customers‟ perceptions on what they would like to change or add in relation to internet banking …
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The compatibility of the salesman with his customers
Thesis: M.S., Massachusetts Institute of Technology, School of Industrial Management, 1964
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investigation of customers perception of service quality in financial institution a case of CRDB bank customers in Dar es salaam region
… effectively and accurately, to find out whether customers have good perception with CRDB empathy and to analyze if tangibility facilitates CRDB employees to provide quality service to its customer. Methodological was used in order to supplement information on the investigation of customer …
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Investigation of Customers Perception of Service Quality in Financial Institution: a Case of CRDB Bank Customers in Dar es Salaam Region
… effectively and accurately, to find out whether customers have good perception with CRDB empathy and to analyze if tangibility facilitates CRDB employees to provide quality service to its customer. Methodological was used in order to supplement information on the investigation of customer …
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Factors influencing customers' satisfaction in tourist hotels in Tanzania
… prices are influential factors in determining customers' satisfaction in the hotel industry. The study findings indicated that there was a positive and significant relationship between perceived quality, perceived price and customers' satisfaction in tourist hotels. However, the relationship …
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Identifying disruptive customers to nurture for long-term growth
A subset of customers in a service-company's portfolio, seem unattractive to serve. Such customers neither align with the core of the company's business nor do they represent a straight-forward investment opportunity that the company aims to harvest in the short-to-medium term. However, serving …
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The Evaluation of Service Quality by Socially Responsible Customers
… customer segment is growing. Increasingly, customers are concerned about social, political, and environmental issues. These concerns have been shown to affect their attitudes towards the quality of goods and services as well as their buying behaviors. Nevertheless, there is a paucity of …
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An Analysis of the Purchase Patterns, Shopping Behavior, and Household Characteristics of the Charge Customers and Cash Customers of a Specific Department Store
Made available in DSpace on 2014-12-09T17:52:58Z (GMT). No. of bitstreams: 1 6901429.pdf: 7730254 bytes, checksum: c3c0b4198b5e3f1383df551a0c5dd483 (MD5) Previous issue date: 1968
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Relationship marketing with customers in the hotel industry in Thailand
… is to establish long-term relationships with customers and is subject to cultural specificities. While relationship marketing research may achieve encouraging results in Western business environments, its wider effectiveness in the context of Eastern culture remains unverified. This study thus …
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Control of multiclass queueing systems with abandonments and adversarial customers
This thesis considers the defensive surveillance of multiple public areas which are the open, exposed targets of adversarial attacks. We address the operational problem of identifying a real time decision-making rule for a security team in order to minimise the damage an adversary can inflict …
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Nutrition self-efficacy of Veggie Van customers in Central Texas.
Obesity is a growing public health issue nationally and worldwide. Eating behavior may be a modifiable risk factor for obesity. Low nutrition self-efficacy and lack of access to healthy foods may inhibit healthy eating. Implementation of mobile produce markets may be effective in improving access …
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Identifying customers' unmet needs using a virtual advisor and engineer
Thesis (M.Eng. and S.B.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 2001.
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Guaranteeing regular and adequate water supply to customers in Munali catchment
… assessed guaranteeing of water supply to customers by Lusaka Water and Sewerage Company in Munali Catchment, of Lusaka District, following the 1994 Water Sector Reforms in Zambia. The study covered seven community locations of Munali Catchment namely Jesmondine, Chudleigh, PHI, Minestone, …
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