Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 15 of 15 for “"customer service level"”.
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Improving customer service level through centralized supply flexibility
… and decentralized distribution systems and Customer Relationship Management techniques in data mining to solve the challenges of supply allocations to individual customer entities at Intel Corporation. The relatively long manufacturing lead time compared to order lead time restricts Intel's …
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Analyzing the level of service and cost trade-offs in cold chain transportation
… the tradeoff between transportation cost and the level of service in cold chain transportation. Its purpose is to find the relationship between transportation cost and the level of service in cold chain transportation. Regression models are built to quantify the additional cost of superior quality …
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Virtual pooling approximation using longest path network optimization
… in which dealers must either maintain high levels of on-hand inventory or sacrifice customer service level. Virtual pooling can be a powerful technique for reducing held inventory and improving customer service level. In such a system, physical inventory is maintained in multiple locations, …
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COST REDUCTION THROUGH ASSEMBLY POSTPONEMENT IN MASS CUSTOMIZATION
… model by accounting for supply uncertainty and customer service levels agreement. A Bayesian Belief Networks (BBNs) approach is used to calculate inventory levels and costs resulting from customer service level requirements. To illustrate our model, we use the customization of a desktop PC as an …
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Achieving Cost-effective Supply Chain Agility For The Semiconductor Industry
… to become more responsive to change and improve customer service levels. However, agility is typically dealt with qualitatively, and organizations are usually unsure of the steps to take to improve their agility and the customer service level to target. This research studies supply chain agility …
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Delivery optimization for a make to order custom wire mill
… challenges in its production environment to meet customer demand in an effective manner. Specific challenges include poor forecasting abilities, variation in customer demand, long component lead time, and expensive components. For this study, the desired delivery time reduction is to be achieved …
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Supply chain management for fast-moving products in the electronic industry
… ordering and holding costs while improving the customer service level. For this purpose, we considered the entire supply chain starting from the Company's internal and external suppliers and Subcontractors all the way to the end-customers. By considering all these players we were able to …
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Applying a MEIO approach to manage Intel's VMI Hub Supply
To improve customer service levels, Intel implemented Vendor Managed Inventory (VMI) hub process for its Central Processing Unit (CPU) Finished Good (FG) inventory, which allows Intel's customers to pull inventory directly from the hubs. However, this process change resulted in increased inventory …
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SKU clustering for supply chain planning efficiency
… supply-chain inefficiencies and increasing customer expectations. While companies cannot control all of these challenges, there is much they can do to remain competitive. Companies can gain competitive edge through improved demand forecasting and efficient inventory management. SKU …
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Reducing inventory through supply chain coordination and improved lead times
… (MOQs) from suppliers can drive down the customer's inventory levels substantially. Customers providing a consumption forecast along with a commitment to a supplier to cover some portion of raw material, work-in-process, and finished goods in exchange for reduced lead times and lower MOQs …
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Improving online demand forecast using novel features in website data : a case study at Zara
The challenge of improving retail inventory customer service level while reducing costs is common across many retailers. This problem is typically addressed through efficient supply chain operations. This thesis discusses the development of new methodologies to predict e-commerce consumer demand …
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The analysis and optimization of the Alcoa Mill Products supply chain for European customers
… unit's global supply chain with its European customers. The presence of inventory can hide many of the root cause problems within a supply chain and the project driver for this work was clearly inventory reduction. However, while excessive inventory is clearly a problem and organizations …
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Inventory consideration and management in two supply chain problems
… of capabilities and capacities of plants. Each customer in this problem has stochastic demand and a certain amount of safety stock must be maintained in warehouses so as to achieve a certain customer service level. The problem is to determine the number and locations of warehouses, allocation of …
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Last-Mile Logistics - Innovative Approaches to Network Optimization and Customer Service Offerings
… the ongoing boom in e-commerce and rising customer service level expectations. On the one hand, these phenomena translate into growing and fragmented demand for urban logistics services which burdens transportation networks with increased volume and higher operational complexity. These …
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Optimising Supply Chain Performance via Information Sharing and Coordinated Management
… to western firms, the supply chain management level of Chinese firms had been lagging behind. Research on supply chain management and performance optimisation in Chinese small and medium sized enterprises (SMEs) was very scarce. Secondly, there had been plenty of studies in the literature that …