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Showing 1 to 12 of 12 for “"customer response"”.

  1. Designing a service parts quality system for rapid customer response

    Bauman, Randall (Randall David), 1971-Massachusetts Institute of Technology2002

    Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science; in conjunction with the Leaders for Manufacturing Program at MIT, 2002.

    mit Repository record

  2. SHEDDING LIGHT ON SALES RELATIONSHIPS: WHAT EFFECT DOES THE SUNSHINE ACT HAVE ON SALESPERSON ETHICAL BEHAVIOR AND CUSTOMER RESPONSE?

    Burcham, Rebecca2025

    <p>The financial relationship between physicians and pharmaceutical salespeople has long been scrutinized for the potential ethical issues that may arise from the influence that financial incentives have on physician prescribing behavior. Until recently, details of these financial incentives were …

    kennesaw Repository record

  3. The Effect of Automated vs Non-Automated Advertising on Customer Response to Social Media Ads: The Mediator Role of Perceived Personalisation

    Vienings, Daniel Roedolf2025

    auckland-tech

  4. The feasibility of shifting small purchase workload, between Navy Field Contracting activities.

    Gannaway, Geoffrey M.1985

    … conditions. The primary factors to optimize customer response time are: (1) can the requirement be procured through an existing Basic Ordering Agreement (BOA), Blanket Purchasing Agreement (BPA), or automated Request For Quotations (RFQ); (2) technical complexity; (3) purchase priority; (4) …

    nps Repository record

  5. The effect of digital nudging on the users of eCommerce websites in South Africa

    Chihota, TapiwaDepartment of Information Systems2025

    … information, and returns information nudging on customer response based on an experimental e-commerce platform. The responses were recorded using a questionnaire with a specific focus on three dependent variables to measure the customer responses between the nudge variants. Online experiments …

    cape-town Repository record

  6. Demand bubbles and phantom orders in supply chains

    Gonçalves, Paulo Márcio, 1968-Massachusetts Institute of Technology2003

    … This paper explores the impact of endogenous customer demand on supply chain instability. It investigates how a semiconductor manufacturer's hybrid push-pull production system responds to customer demand, when inventory availability influences demand. While customers' response to variable …

    mit Repository record

  7. Classification of customer complaints using machine learning algorithms

    Kgomo, TeballoDepartment of Statistical Sciences2024

    Poor handling of customer complaints leads to bad customer experience and impact brand reputation. With an ever-increasing volume of complaints facing customer services team(s), handling customer complaints by service desk agents becomes tedious, especially when pressed with time. For these …

    cape-town Repository record

  8. Reducing booster-pump-induced contaminant intrusion in Indian water systems with a self-actuated, back-pressure regulating valve

    Taylor, David Donald JamesMassachusetts Institute of Technology2014

    … and effectively distribute clean water to customers. One common customer response to intermittency is to supplement the water system's pressure by using a household, or residential, booster pump. When such booster pumps are directly connected to the water utility's supply pipe, without an …

    mit Repository record

  9. A decision-making system for medical transportation mode using machine learning methods

    Khodabakhshi, SaharFaculty of Graduate Studies and Research, University of Regina2023

    … in freight transportation system to cover customer demands in the world. Nowadays, companies have huge competition to fulfill customer needs and get a higher level of performance in freight transportation. Transportation mode has been considered as one of the components that has influence …

    regina Repository record

  10. Consumer Location Based Service Perceptions and Response: a focus on Location Based Services and Emerging Mobile Lifestyles

    Giwa, Shelton RefugeDe Montfort University2017

    … (e.g. apps and e-activities) billed to change customer experiences and responses. Marketers are confronted with a challenge of understanding how consumers engage with mobile services and how to design appropriate strategies towards that (Donovan, 2013). A review of extant literature has …

    de-montfort Repository record

  11. Essays in Marketing Innovations

    Li, KeyanMassachusetts Institute of Technology2024

    … to harvest, typically focus on settings in which customers arrive individually, in a frequent sequence. However, in practice, firms often conduct marketing campaigns in batches, in which they target a large group of customers with personalized marketing actions together. This has an important …

    mit Repository record

  12. PUBLIC RESPONSE TO POOR CSR: AN EVENT STUDY LOOKING AT THE EFFECTS OF ANNOUNCEMENTS ON BOTH FIRM PERFORMANCE AND CUSTOMER RESPONSES.

    Rodriguez, David

    … of the firm's actions on all stakeholders: customers, employees, shareholders, communities at large, and the environment. This dissertation will look at several public announcements and examine not only the level of corporate social responsibility a firm has but also the effects these …

    siu-theses Repository record