Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 16 of 16 for “"customer perception"”.
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The impact of store image on customer perception
… to shed insight on how store image influences customer perception. Everything customers see, hear and experience is linked together and forms their overall perception of a store. The first objective of the study was to analyze whether a relationship exists between the store choice and customers …
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End Use Packaging: A Survey of Customer Perception of Recycling and Environmental Impact of Packaging Materials
… packaging. The hypothesis states that customers will have high demand for more environmentally sustainable fast food packaging, while the alternative hypothesis states that demand will not be high enough to financially support the costly introduction of more environmental packaging …
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An investigation of factors affecting internal customer perception of service quality delivery : the case of indigenous small hospitality enterprises in Ghana
… plays in shaping employee behaviour as internal customers.
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investigation of customers perception of service quality in financial institution a case of CRDB bank customers in Dar es salaam region
… of this study was on investigation of the perception of customer towards service quality in financial institution. More specifically the study intended to investigate the factors which facilitate good perception to the customer, to assess if CRDB employees provide quality service …
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Investigation of Customers Perception of Service Quality in Financial Institution: a Case of CRDB Bank Customers in Dar es Salaam Region
… of this study was on investigation of the perception of customer towards service quality in financial institution. More specifically the study intended to investigate the factors which facilitate good perception to the customer, to assess if CRDB employees provide quality service …
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Measurement and control of brake pedal feel quality in automobile manufacturing
Customer perception of brake pedal feel quality, as related to the perception of the brake pedal feeling soft or mushy, depends on both the customer's subjective judgment of quality and the actual build quality of the brake system. This project analyzed the different factors contributing to the …
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Innovation and corporate renewal
… innovation (based on the components, systems and customer perception of utility), different types of innovation from incremental to radical. These ideas are then used as a base to look at the evolution of innovation in an industry or technology and understand the issues large organizations face as …
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Quality Modeling And Improvement Of University Facilities Services Using Six-Sigma - A Case Study On Wayne State University Fpm Services
… the investigation and/or evaluation (by the customer) of the services provided by universities facilities management units, and no previous research was done to measure and evaluate such services to address, identify, and model the critical factors affecting quality.</p> <p>This research work …
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Prediction of mobile network subscriber satisfaction by using network probing experience measures and machine learning
… themselves from other market players. Customer satisfaction plays a crucial role in such a landscape where negative word of mouth could severely damage the reputation of a business. Customer satisfaction has therefore become a key differentiator for many companies. A popular metric to …
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Pengaruh persepsi nasabah, margin dan kualitas pelayanan terhadap keputusan pengembalian pembiayaan murobahah di BMT Sidogiri
… can be paid in installments without aggravating customers. Financing Murobahah itself is one disbursement of products quite popular in BMT at this time. Characteristics of murabaha financing is profitable, easy implementation and the risk of mild to be taken into account. Sharing system is …
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Analysis of marketing strategies and advanced retail sales processes to improve Company A’s position in the segment
… pivot their internal processes around targeting customers who are engaged in the purchase funnel of purchasing small products and how Company A could change the way the company equips their trusted dealer channel to combat competition in this segment. This study will examine new strategies that …
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Perceptions of Service Quality: Evidence for the Validity and Inseparability of Customer Reported Experiences and True Quality
<p>Marketing researchers have long relied on customer perceptions of service encounters to represent the "true" underlying quality. Researchers and practitioners in healthcare, on the other hand, have long dismissed customer perceptions as a credible measure of service quality. We built a quality …
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The Determinants of Customer Perceptions in a Dynamic Business Environment: An Exploratory Analysis of the ASP Business Model
… study attempts to explore the determinants of customer perception of Internet-based IT outsourcing by obtaining a comprehensive understanding of the ASP model. The research dimensions not only include factors affecting users' perception of service quality but also ASP business position (i.e. …
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Rozdíly ve vnímání značek adidas a Nike švédskými a českými spotřebiteli
Název: Rozdíly ve vnímání značek adidas a Nike švédskými a českými spotřebiteli Cíl: Cílem této bakalářské práce je identifikovat a charakterizovat konkrétní rozdíly mezi českými a švédskými spotřebiteli ve vnímání sportovních značek adidas a Nike. Dílčím cílem bude zhodnotit výsledky pro každou …
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Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context.
… banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study and survey strategy (triangulation), within the Saudi banking industry context. The study …