Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 8 of 8 for “"customer participation"”.
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A qualitative investigation into customer participation on social customer relationship platforms adopted by home-based enterprises
… and medium enterprises that have implemented a customer relationship management method (Heller Baird & Parasnis, 2011). This study investigates the factors that influence customer participation on social customer relationship management systems used by small and medium enterprises, with a …
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Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products
An architecture for a new customer interface tool is proposed ·which facilitates the customer's participation in the conceptual design of new products. Customer design activities including geometry manipulation, feature selection, allocation of constrained attributes and design comparison .:ire …
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An Analysis of the Financial Incentives Impact on the Utility Demand-Side Management Programs
… programs. The plans are intended to reduce the customer investment cost for a high efficiency equipment option, so that to make the investment more attractive. Despite its potential to increase customer participation, the financial incentives could cause a considerable increase in program cost …
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Tools and Techniques for Effective Distributed Requirements Engineering: An Empirical Study
… are often geographically distributed from their customers and end users. This creates significant communication and coordination challenges that impact the effectiveness of requirements engineering. Travel costs, and the local availability of quality technical staff increase the demand for …
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Co-Creation in unternehmerischen Entscheidungsprozessen in den Bereichen Marke, Marketing und Innovation im Privatkundengeschäft von Kreditinstituten
… in the spirit of co-creation together with their customers. Service-dominant logic indicates that the value of service provision should not be measured in terms of production costs, which are then apparently consumed (devalued) by customers. Rather, a link to value only arises through the use of a …
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Using Electric Vehicles for Grid Services: Capacity Available and Applications for Electric Utility Commercialization
… and highlighted as an opportunity to increase customer participation in offering their vehicle for grid services. A strategy is introduced to build off the concepts presented to create a simulation for utility planning for EV grid services. The thesis concludes with a road map of adoption for …
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A principle based system architecture framework applied for defining, modeling & designing next generation smart grid systems
… measurement network. This network will enable customer participation and increase energy efficiency through smart metering, real time pricing, and demand response programs. As penetration of renewables increases, the high variability and uncontrollability of additional energy sources will cause …
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The role of consumer participation and engagement in influencing loyalty and word-of-mouth: user generated brand communities
… its relationships with other constructs, such as participation, loyalty, and word-of-mouth, with a sample size of 551 collected among Facebook users in the UK. The empirical analysis from the quantitative data supports the ABC (i.e., affective, cognitive, and behavioural) dimensions of engagement …