Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 144 for “"customer needs"”.
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Identifying customer needs from user-generated content
Understanding customer needs is an important part of marketing strategy, product development, and marketing research. The explosive growth of user-generated content (UGC) creates an opportunity to enhance industry-standard interview-based approaches for identifying customer needs. However, the …
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Understanding customer needs--a systematic approach to the "voice of the customer"
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.
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Solitary lift : redesigning the base and tilter modules to meet customer needs
A theoretical investigation towards the redesign of the base and the tilting module of the Solitary Lift prototype improved the machine with a weight reduction of 5.731bs. Besides lighter weight, the other criteria used to measure improvement were speed, ease of use, and durability. In these areas …
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Listening In : developing a virtual engineer for the online identification of Unmet customer needs
… the Internet reaches the early majority phase, customers, both retail consumers and businesses, are utilizing the Internet in ever increasing numbers for the information search and decision making portions of the sales process. Consumers are online actively searching, researching, selecting, and …
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An investigation into the challenges faced by a mobile service provider in meeting customer needs
Submitted in fulfillment of the requirements for the degree of Masters of Technology: Business Administration, Durban University of Technology, Durban, South Africa, 2017.
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Web based market research methodology for unmet customer needs : estimating cost functions for design pallet
Thesis (S.M.)--Massachusetts Institute of Technology, System Design & Management Program, 2001.
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Developing and managing organizational capabilities to meet emerging customer needs : insights from the Joint Strike Fighter program
… integrate knowledge, understand and respond to customer needs, manage technological interdependencies, create interorganizational alliance networks, and solve complex technical problems as they design and build complex engineering systems. Enterprises must meet emerging customer needs by …
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Machine learning methods for targeting and new product development
… on interviews and focus groups to identify customer needs. User-generated content (UGC), such as online reviews, social media, and call-center data, provides an opportunity to identify customer needs more efficiently. Established methods are not well-suited for large UGC datasets because …
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Salesperson Intuition: Its Critical Role and Antecedents
Salespeople’s ability to accurately assess customer needs is clearly important for successful salesperson-customer interactions. While adaptive selling is a popular sales approach for assessing customer needs, its foundation appears incomplete. Building on thin slices of behavior research from …
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Customer Behaviour in the Circular Economy: The Enabling Role of Digital Technologies
… sustainability a growing concern among customers, governments, and companies. By decoupling economic activity from resource input, the circular economy aims to reduce the negative environmental impact of virgin material consumption, waste production, emission, and energy leakage and …
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Data-driven methodologies for decision making in engineering design
In the product development process, customer needs are essential to develop the product concepts. These concepts are crucial because the subsequent stages in the process are dependent on the selected concepts. Customer needs are conventionally gathered via survey-based methods, which may require …
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Mining Multifaceted Customer Opinions from Online Reviews
Online reviews are a valuable source for studying customer needs and preferences. Previous studies focus on extracting a set of a priori defined constructs such as product attribute perception or explicit customer needs from reviews. Such a priori focus circumvents the limitations of certain …
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Designing effective portfolio variety using customer need discrimination thresholds
… product portfolio one must first consider the needs of the market and create the ability to satisfy those needs through a good product architecture. To be successful, the link between a population's distribution of customer needs and the design of the product portfolio architecture created to …
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An empirical investigation into the use of Lean Six Sigma in a complex, resource constrained environment
… and LSS when operating in an environment where customer needs are not the most salient; the impact on LSS when operating in a complex environment and; the impact on LSS when operating in a resource constrained environment. The research findings show that customer needs will only be fully …
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Evaluation and synthesis of methods for measuring system engineering efficacy with a project and organization
… effort towards satisfying a set of realizable customer needs. EIA/IS-632 definition of systems engineering is as follows; "Systems engineering is an interdisciplinary approach encompassing the entire technical effort to evolve and verify an integrated and life-cycle balanced set of system …
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Changing the way of doing business : electronically enabled organizations
… of markets and supply chains, focus on customer needs, increased speed and competition. Companies adapt to this new, more challenging environment by changing their business model. The latest development of technology has enabled the creation of new business models, as well as forged …
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Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products
An architecture for a new customer interface tool is proposed ·which facilitates the customer's participation in the conceptual design of new products. Customer design activities including geometry manipulation, feature selection, allocation of constrained attributes and design comparison .:ire …
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A Temporal Model of Mindful Interactions Around New Service Conception
… of new services that propose value to customers. This new service development process can be understood as comprising a "front end," in which new service ideas are conceived and developed, and a "back end," in which selected ideas are implemented. Our understanding of the former - that …
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Architectural framework to support integrated concurrent engineering in an academic institution
… of the team and maintain traceability to the customer needs throughout the design. Site visits were undertaken to benchmark existing design centers. Customer needs were compiled and analyzed to develop the system requirements that were input into a product matrix. This enabled the team to …
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Anpassungsfähigkeit im Vorgehensmodell des persönlichen Vertriebs – eine kritische Analyse zur Bedeutung von agilen Methoden am Beispiel von Dienstleistungsunternehmen
… role as they serve as the interface between customers, partners, and the organization. Sales teams must continuously adapt to new external conditions, respond swiftly to changes, and align their activities with customer needs. In the scientific literature, agility is recognized as a key …
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