Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 25 for “"customer interaction"”.
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Rationalising Crime Calls - a Study of Police and Customer Interaction
… that there seems a healthy and directed focus on customers within the DMTU, with contact procedures and processes designed in a way that is convenient and offers the maximum flexibility to victims of crime. Positively, the creation of the DMTU has also improved resource allocation and the …
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Framework for customer interaction throughout the automotive product development process
Thesis (S.M.)--Massachusetts Institute of Technology, System Design & Management Program, 2002.
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Monte Carlo Methods for Reliability Analysis and Power Estimation
… efficient power estimation. With today's closer customer interaction, many circuits are being designed for already existing systems or for systems that are being concurrently designed. Accurate and efficient power estimation methods are needed to allow such close interaction.
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User feedback on prototypes and its impact on the success of future products
… attention was paid to whether and how this customer interaction impacts the success of final products. The findings of all reviewed literature were categorized as definitions, human and prototype factors that influence user response, or considerations in implementing user feedback. Although …
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The implementation of CRM at FISC Norfolk Detachment Philadelphia
Customer Relations Management (CRM) can be defined in many ways. In this thesis, it is defined as the business process an organization uses to provide exceptional acquisition services to existing customers to retain their business and to motivate prospective DOD commands to become new FISC Norfolk …
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Antecedents and consequences of peer engagement behaviour: A study of peer perception in the context of the peer-to-peer platform in the United Kingdom
… a deeper and more comprehensive understanding of customer engagement that has been mostly developed in the other business contexts such as business to customer. Regarding managerial contributions, this research aids managers to enhance their customer interaction in the peer-to-peer platform by (i) …
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The adaptive behavior construct and its effect on salesperson performance
… by itself. This study investigated the interactions among personality, situational, and behavioral characteristics of salespeople, and their effect on salesperson performance. Since the adaptive behavior construct has been cited as a key determinant to understanding these interactions, …
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Value Loss of Activities Propelled by Digital Transformation: Theoretical Evaluation and Empirical Modelling to Identify Efficiency Potentials to Maximize Value in the Field of Marketing & Sales.
… values. While distinguishing between office and customer interaction-related work, the study finds that 45 percent of the working time underlies an efficiency potential by utilizing the ONET database, which contains 214 individual tasks in the career cluster marketing and professional sales.
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Data trend mining for predictive systems design
… design community have relied primarily on customer survey data or focus group feedback as a means of integrating customer preference information into the product design process. The reliance of direct customer interaction can be costly and time consuming and may therefore limit the overall …
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Advancing Replenishment Efficiency Utilizing Unit of Measure and Planogram Settings
… experience through product availability and customer interaction. The overload in sales has lead to large swings in inventory throughout the network. Their adoption of an omnichannel distribution network provides the flexibility to succeed in this environment, but the distribution network is …
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The Use of Social Media Platforms in Customer Relationship Management: An Analysis of Adidas.
… the role of social media platforms in enhancing customer relationship management (CRM), with a specific focus on Adidas, one of the leading global sportswear brands. The research explores how Adidas utilises platforms such as Facebook, Twitter, Instagram, YouTube, and TikTok to interact with …
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Dynamic pricing for airline ancillaries with customer context
… dynamic pricing recommendations specific to each customer interaction and optimizes expected revenue per customer. The unique nature of personalized pricing provides the opportunity to search over the market space to find the optimal price-point of each ancillary for each customer, without …
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Co-Creation of Value-in-Use through Co-Productive Business Processes: An Empirical Case Study based on the Hybrid Offerings of the German Opticians Trades.
… a qualitative methodology for analysing online customer reviews and to map customer satisfaction factors onto service process stages to understand how quality attributes shape value-in-use. The research is founded on the Servicedominant Logic and augmented by a Consolidated Quality Framework. It …
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Mismatch? Was Banken glauben und Kunden erwarten: eine empirische Studie ausgewählter Schlüsselfaktoren der Kundeninteraktion & -bindung entlang digitaler Customer Journeys am Beispiel deutscher Retailbanken
… explores the critical role of digital customer journeys in influencing customer interaction and retention within German retail banks. The study identifies a significant re-search gap, highlighting that previous studies have focused primarily on general customer experience aspects …
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Conceptualising Customer Relationship Management and Its Impact on Customer Lifetime Value in the Taiwanese Banking Sector
… revealed that various scholars on the subject of customer relationship management hold divergent views on the exact domain of CRM because of its multi-faceted nature. Furthermore, CRM remains vague in terms of its impact on firm performance because the generative mechanisms have not been fully …
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Theoretische Konzeption und empirische Relation eines Referenzmodells der digitalen Kooperation und vertikalen Integration von kleinen und mittleren Unternehmen alpintouristischer Destinationen
… advantages based on individualised and focused customer interaction. The introduction describes the challenges that destinations and their providers, many of which are small and medium-sized businesses, face. The journey to achieving digital cooperation and the vertical integration of jointly …
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Exploring the employees’ perspective on service branding
… the brand meaning and the brand values to the customers. Based on the employee-customer interaction, customers form attitudes about the brand and thus decide to choose the company and remain loyal. Many organisations train employees to interact with customers, but often never specify how they …
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A CRM technology model for the telecommunication industry
Planning and implementing a Customer Relationship Management (CRM) System affecting the attention of senior management within the majority of organizations. A CRM is no longer a fancy word but a necessity enforced by the impact of e-Business and the increased competition. Current interest in CRM is …
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An empirical study of behavioural intentions in the Taiwan hotel industry
… behavioural intentions help hotels to retain customers. The marketing literature has identified that service quality, perceived value, image, customer satisfaction and demographic variables are significant determinants of behavioural intentions. This suggests that behavioural intentions are a …
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The potential use of the Internet of Things (IoT) in South African retail businesses
… new opportunities to businesses and its customers creating new efficiencies in the business structures resulting in the increase in revenue. The research took a subjective ontological stance with an interpretive view of reality using a deductive approach to theory employing the Technology …
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