Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 31 for “"customer focus"”.
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Customer Focus in Highway Transportation Asset Management
Restricted to the U of I community idenfinitely during batch ingest of legacy ETDs
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A Qualitative Study of Selected Quality Knowledge and Practices in Guangdong Province, China
… of the state of manufacturing in China, a major focus in the manufacturing world today, this thesis was undertaken. This thesis presents the findings of research conducted in Guangdong Province, China in June - July, 2005. This research addressed customer focus, leadership and general …
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Perceptions of teachers at select middle schools on the role of teachers in shared decision making and its relationship to customer focused education
… shared decision making and its relationship to customer-focused education. While state legislatures have mandated such involvement, methods for implementation and extent of teacher involvement have been left to administrators in local school districts and at building levels. A nonexperimental …
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Market Orientation in a Business Organization: a Case Study of Tanzania Posts Corporation
… TPC applies market orientation concept to meet customer expected standards to organization better performance. The research was conducted to TPC customers and to few selected experienced TPC staff. The main criteria for measunng the level of expected standard were driven from the literature …
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Market orientation in business organization: a case study of Tanzania posts corporation
… TPC applies market orientation concept to meet customer expected standards to organization better performance. The research was conducted to TPC customers and to few selected experienced TPC staff. The main criteria for measunng the level of expected standard were driven from the literature …
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The impact of performance-based reward system (PBRS) on customers' perceived service outcomes
… by exploring whether different levels of customer oriented PBRS schemes impact customers’ perceptions of service quality. Six government departments were examined, three categorised as having high levels of customer focus in their PBRS plans and three as having low levels of customer focus …
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Evaluating team effectiveness: Examination of the TEAM Assessment Tool.
… (b) Decision-Making, (c) Performance, (d) Customer Focus, (e) Team Meetings, (f) Continuous Improvement, (g) Handling Conflict, (h) Leadership, (i) Empowerment, (j) Trust, (k) Cohesiveness/Team Relationships, and (l) Recognition and Rewards. Data were collected from employees of a large …
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Identification and development of critical workforce skills in the Chattanooga region
… Active listening, leadership, critical thinking, customer focus, oral communication, and teamwork/collaboration were found to be critical workforce skills. Due to the perception that current workforce skills in active listening, leadership, critical thinking, and customer focus were relatively …
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Project evaluation and lessons learned using ISO 21500 as an adaptive framework
… in fundamental areas such as leadership, customer focus and aiming for continuous improvements. Continuous improvement is considered to be the highest level of project management maturity where organizations evaluate and identify the information obtained with processes such as project …
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Exploring the dynamics and project success dimensions from a senior management stakeholder group perspective for digital transformation projects
… encompassing people, processes, technology, and customer focus. Additionally, incorporating various stakeholders' perspectives and understanding the influence of contextual factors can contribute to a successful and healthy transition during digital transformation initiatives.
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Driving change in commodity management in engineering led firms through optimization studies, modeling, and data driven decision making
Engineering focused companies often find difficulty in managing costs. As the innovations begin to slow and key products are commoditized these companies often find themselves far behind their competition from a cost perspective and quickly lose margin and market share. Shifting the supply …
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Total Quality Management Strategy for Improving Business Performance of the Service Sector in Jordan
… goods and services in a bid to engender greater customer satisfaction, increase loyalty, and thereby, ultimately improve profitability. This study focuses on the potential of Jordan’s service sector to deliver enhanced services through the implementation of the Total Quality Management (TQM) …
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Monitoring and evaluating reorder point system performance : a cost-weighted approach
… order to make decisions that continuously hone customer focus. In an environment of global economic uncertainty, Cisco Systems sees itself entering a time of unprecedented opportunity. With the customer as a leading priority, this thesis investigates the monitoring and evaluation of Cisco's …
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Quality improvement in professional local government services : a longitudinal study
… senior managers from within the authority; 2) Customer focus groups and questionnaires were used; 3) Interviews were carried out with other organisations, all of which were proponents of a TQM philosophy. A number of tools have been developed to assist in gathering data: 1) The CSFs (critical …
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Business excellence model for retail banking
<p>Creating customer value and building stockholder value are the cornerstones for excellence in any business endeavour. In an under-developed economy, financial institutions may accomplish these objectives through a customer focus strategy and implementation of some quality management principles. …
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Implementing Total Quality Management in a College of Business
… and associated research have primarily been focused in the business community; however, over the past decade, faced with dwindling enrollment and increased competition, the educational community has also started to embrace TQM at differing levels in a wide variety of settings across the …
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A systems engineering approach to managing communication in globally dispersed teams
… in the world market. This need to address customers and markets worldwide and to achieve a customer focus has led to restructuring of the organization, functions, activities and teams into globally dispersed entities. Globally dispersed teams are attractive because they promise benefits …
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Advancing Replenishment Efficiency Utilizing Unit of Measure and Planogram Settings
… experience through product availability and customer interaction. The overload in sales has lead to large swings in inventory throughout the network. Their adoption of an omnichannel distribution network provides the flexibility to succeed in this environment, but the distribution network is …
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An empirical investigation into the use of Lean Six Sigma in a complex, resource constrained environment
… and LSS when operating in an environment where customer needs are not the most salient; the impact on LSS when operating in a complex environment and; the impact on LSS when operating in a resource constrained environment. The research findings show that customer needs will only be fully …
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Customer equity: dimensions and realisation process
… as the driving force behind the decline in customer loyalty in the financial services sector (e.g. Caruana, 2002). However, the costs for selling a product to a new customer are much higher than the costs for selling the same product to an existing customer, particularly when the customer is …
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