Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 63 for “"customer expectations"”.
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Using consumer behaviour theories to analyse the relationship between green technology and customer expectations
Submitted in fulfilment of the requirements of the degree of Master of Management Sciences in Public Management, Durban University of Technology, Durban, South Africa, 2021.
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An Empirical Study into UK Customer Expectations of Dining Out in Relation to Meal Cost
… and the unceasing trend in popularity for customers to spend time and money eating outside the home, has led to an increase in the number of dining out establishments, and competition between businesses. Although there have been studies examining aspects of the restaurant industry and food …
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Analysis of enterprise architecture alignment : delivering system of systems solutions in response to shifting customer expectations
… The increase is driven by both business and customer needs for commonality as well as a shift in customer expectations making NewCo's current product lines a subsystem in a large system of systems. NewCo has recently struggled to execute programs implementing technology spanning product lines …
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Mismatch? Was Banken glauben und Kunden erwarten: eine empirische Studie ausgewählter Schlüsselfaktoren der Kundeninteraktion & -bindung entlang digitaler Customer Journeys am Beispiel deutscher Retailbanken
… explores the critical role of digital customer journeys in influencing customer interaction and retention within German retail banks. The study identifies a significant re-search gap, highlighting that previous studies have focused primarily on general customer experience aspects …
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Interpersonales Vertrauen im deutschen Versicherungsvertrieb - eine empirische Analyse der Kundenerwartungen zum Verhalten der Versicherungsvertreter in der Face-to-Face-Interaktion
… this research lies on the empirical analysis of customer expectations on the behaviour of tied insurance intermediaries in the face to face interaction. Based on scientific literature, the importance of this interaction in insurance distribution is highlighted by presenting it as an essential …
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Lifestyle and Service Quality: An Analysis of Family Run Hotels in Chiangmai Province, Thailand
… that service quality is an important factor in customers’ perceived experience of hotel operations; thus, a better understanding of customer expectations within tourism and hospitality is potentially valuable for both practitioners and researchers. This is particularly true in Thailand, where …
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Digital Customer Experience bei Online-Kaufprozessen – Ansätze für kleine und mittlere Online-Handelsunternehmen zum Management der Digital Customer Experience
This paper explores the Digital Customer Experience within the context of online purchasing processes and offers guidance on how small and medium-sized online retailers can manage it effectively. As a key success factor, the Digital Customer Experience is highly relevant for these retailers, who …
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A unified approach to modeling, verifying, and improving the manufacturability of mechanical assemblies
… organization is to design products that satisfy customers. Reaching this objective is dependent, among other things, on five parameters: the customer expectations, the target percentage of satisfied customers, the nominal performance of the design, the variability in the manufacturing processes, …
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Strategic last-mile distribution network design under demand uncertainty
… boom in e-commerce, the associated rise in customer expectations, and the increasing levels of urbanization. Appropriately designing the underlying distribution networks, including facility location, inventory allocation, and eet composition decisions, is paramount for the ecient operation …
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Shooting for the skies: leveraging public relations to improve the image of commercial airlines
… their image by soliciting feedback from their customer base and responding accordingly. The results of both qualitative and quantitative research methods show that travelers lack confidence in the level of concern commercial airlines hold for their satisfaction. Multiple national customer …
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Flexible options in semiconductor design
… balance between competing goals [1]: 1. Creating customer value with low average development costs to minimize overhead over a range of products. 2. Fulfilling customer demand with the lowest per unit cost to maximize profit. 3. Exceeding customer expectations to increase market opportunity and …
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Reliability improvement project decision making : water cooling system redesign
… Incorrect decisions can lead to major customer dissatisfaction, which may subsequently lead to loss of market share. Teradyne Engineering and Marketing team have been trying to develop a tool that would assist in their reliability improvement project decision making. The challenge is …
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Evaluation of product support sources
… and choose between the effectiveness of meeting customer expectations and the cost of implementing product support tools and services. These support strategies can be critical to the success of a company and therefore, must provide efficient problem resolution in order to meet the satisfaction of …
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Tailoring the prototyping process to achieve customer value
… to which the aforementioned variables add customer value differ from project to project. Therefore, it is important to understand what the customer values most in the effort and modify the process to best achieve the prioritized results. Achieving customer value in the prototyping process …
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Standardization of network interfaces : a framework for collaborative development and go-to-market strategy
… networks to the IP-based data networks, customer expectations are high, challenges are many and failures are costly.
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External kanban systems in automotive assembly
For the past two decades, rising customer expectations and increased global competition have forced automotive manufacturers around the world to significantly improve the efficiency of their production operations. One critical area of improvement has been in external logistics, logistics involving …
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Accelerating the onboarding of a new factory partner
… that will be able to better meet growing customer expectations, battle rising costs of production, and unlock new design capabilities. While new methods of manufacturing are groundbreaking for Nike, there is currently no standard operating procedure on how to properly integrate these new …
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Total Quality Management Approach To The Information Systems Development Processes: An Empirical Study
… quality related problems which aims to fulfill customer expectations. His system of management is adopted as the theoretical basis to this dissertation. The "lessons learned" from these case studies, empirically and in literature, reveal multiple experiences of TQM applications to IS development …
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Ten Step Manufacturing Problem Solvingprocess
… 6-Sigma is a tool that significantly improves customer satisfaction and shareholder value by reducing variability in every aspect of the business. It builds on existing processes, provides additional tools, and offers a disciplined approach to focus on meeting customer expectations. 6-Sigma …
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