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Showing 1 to 1 of 1 for “"corporate apologies"”.
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Our Identities Are Different: Unpacking the Presence and Absence of Organizational Identity in Corporate Apologies
Corporate public apologies are becoming increasingly common, despite consumers' apparent, widespread dissatisfaction with the statement that they are given. Following Goffman's (1971) classification of accounts and apologies, I argue that public demands for an apology may include an implicit demand …