Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 8 of 8 for “"core service"”.
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The Effects of Employee-Initiated Peripheral Service Failures on Customers' Satisfactions with the Service Organization
… investigates how satisfaction with a service employee affects customers' overall satisfaction with a service organization following an employee-initiated service failure. Specifically, this research examines how the severity of a peripheral service failure (how the service is …
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Challenges and Strengths of College Students with Autism Spectrum Disorder and Attention-Deficit/Hyperactivity Disorder
… interaction training was an identified needed service by parents of emerging adults with ASD. Additionally, independent living training was a common core service requested by parents of individuals with ASD and parents of individuals with ADHD. Results suggest that the postsecondary profile of …
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A study of switching behaviours in the B2B service sector
… qualitative research for B2B loyalty within the services sector. This research has filled the gaps and contributes to the study of B2B switching by analysing the behaviours of the client, 'switched to', and 'switched from' service providers. The sample consisted of Canadian staffing agencies …
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Essays on the complex relationships between Innovation and Performance in service firms, with particular reference to financial services: An intellectual capital perspective
Service sector firms have long been neglected in innovation studies despite their increasing importance for economy. However, recent research has revealed that service firms do innovate although they follow distinct paths and reach different outcomes than those of the manufacturing sector. …
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Competency-Based Curriculum for a Master's Program in Service Science, Management and Engineering (SSME): An Online Delphi Study
… for an interdisciplinary master's program in Service Science, Management and Engineering (SSME). Specifically, the objective was to ascertain the competencies and courses that are relevant for developing a competency model for a service scientist and a curriculum blueprint for SSME. The study …
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Silicon carbide performance as cladding for advanced uranium and thorium fuels for light water reactors
… resistance to stay relatively large during in-core service. This leads to higher fuel temperature during irradiation. In order to reduce the high fuel temperature during operation, the following fuel design options were investigated in this study: using beryllium oxide (BeO) additive to enhance …
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Stranger Danger? Three Essays on Consumer Trust and Data Disclosure in Multi-Actor Environments
… outcome-related incidents, which pertain to the core service itself, than for negative process-related incidents, which relate to the service delivery process. To effectively mitigate this erosion of loyalty, Essay 3 identifies high prior relationship satisfaction between the consumer and the …
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Data and Information as Our New Transport Infrastructure: An Exploration into How the Modern Transport System Is Being Shaped by Information Communication Technology
… data. This aggregated data is a byproduct of a service that users find valuable, as opposed to survey where the value is for the surveyor. This paper compares origin-destination data from a smartphone journey planner to the origin-destination data from Regional Household Travel Surveys (RHTS) …