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Showing 1 to 1 of 1 for “"continuous rating methodology"”.
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Emotional Labor Within a Performance Episode: Understanding When and Why Employees Change Between Emotion Regulation Techniques with Customers
… current call center simulation study utilized continuous rating methodology (e.g., Ruef & Levenson, 2007) to assess three key questions, each of which was a new contribution to the emotional labor literature. The first question assessed the within-episode relationship of surface acting and deep …