Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 240 for “"complaint"”.
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Complaint Talk in Korean Conversation
The analysis of complaints in this study suggests pedagogical implications for second/foreign language teaching. CA pays close attention to the details of interaction such as the sequencing of actions and the composition and construction of turns. Therefore, the CA analysis in this study provides …
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Riotous Reform, Staging Complaint, 1561–1595
ABSTRACT Riotous Reform: Staging Complaint, 1561-1595 Frances Caitlin Eastwood A cluster of plays published in London in the mid-1590s centres on reform and its corollary—a resistance to established authority. This thesis examines the staging of commons complaint during the evolution of commercial …
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The Steady Performance of Complaint-surface Aerostatic Thrust Bearings
The object of the research is to predict and confirm the predicted steady performance of aerostatic compliant surface thrust bearings. The use of a compressible lubricant (air) instead of an incompressible lubricant (oil) forms a natural extension of previous work on hydrostatic bearings [201] to …
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Customer and Employee Empathy as Inidcators of Post-Purchase Behaviour: An Analysis of Complaint Behaviour and Complaint Recovery Considering Empathy and Emotional Intensity
En el comportamiento del consumidor influyen varias características y rasgos de personalidad. La mayoría de los análisis sobre la empatía como factor del comportamiento del consumidor consideran la perspectiva del empleado empático. Actualmente, hay pocos estudios empíricos sobre la empatía del …
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A cross-cultural study on complaint letters : Australian and Korean
… cross-cultural features of Australian and Korean complaint letters. The point of view adopted is that cultural barriers generate difficulties to producing efficient and successful intercultural communication in addition to linguistic barriers. Although the concept of complaint letters is the same …
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Customer satisfaction with complaint handling by a car rental company
No abstract available
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Principal decision-making and the teachers' use of the complaint and grievance procedure.
… negotiated arrangements influence the course of complaints and grievances. The principals in this study provided evidence indicating that collective bargaining some of these same limitations are locally negotiated between principals and teachers. This renegotiating process enabled both principals …
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The role of nocturnal cognitive arousal in the complaint of insomnia among older adults
… negative affect on the one hand, and insomnia complaints and poor daytime functioning on the other. The present study examined nocturnal sleep parameters, daytime functioning and psychological adjustment in relation to nocturnal cognitive activity and experienced sleep quality, both cross …
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Understanding frequency response of a flexural complaint stage for use in oscillatory orthogonal cutting
… must be understood. The frequency response of a complaint flexural stage driven by piezoelectric actuator was measured. Using a Linear Variable Differential Transformer (LVDT) and a dynamic signal analyzer via LabView, the frequency response of the stage was measured from 100Hz to 10000Hz. A …
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Effectiveness of the complaint-based enforcement system of the AICPA Code of Professional Ethics
… the Code of Professional Ethics from the current complaint-based mechanism to a system based on reviews of practitioners and their work. Inherent within the proposal is the conclusion that the existing enforcement provisions, based on complaints about violations, are not adequate. Complaints about …
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Service failure in the context of air travel : Examining cross-cultural differences between Chinese and Finnish consumers’ complaint behavior
Asiakastyytyväisyyttä pidetään yhtenä palveluntarjoajien tärkeimmistä tavoitteista. Siitä huolimatta kaikista parhaiten suoriutuvatkaan organisaatiot eivät voi välttää virheitä. Tyytymätön kuluttaja saattaa valittaa saamastaan palvelusta, joka ei tavalla tai toisella vastaa sitä mitä on sovittu, …
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Does IT lead to more equal treatment? : empirical study of the effect of smartphone use on customer complaint resolution
… clear whether the digitization of the consumer complaint process will worsen or improve this situation. To investigate this, we use rich data on customer complaints to the city of Boston. We analyze 364,189 complaints from 2011-2015. Empirically, complaints that originate from areas with high …
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An exploration of customer perceptions of temporality in contemporary customer complaint behaviour using social media: Exceptional experiences in luxury London hotels
… themes of literature; contemporary customer complaint behaviour, temporality, social media use and consumption, led to the overall research question, “what is the role of temporality in contemporary customer complaint behaviour using social media in the context of luxury hotels?”. Adopting a …
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Case Study on World Trade Organization Dispute Settlement: European Communities — Measures Affecting Meat and Meatproducts (Hormones), Complaint by the United States
… in the dispute settlement case EC- Hormones, Complaint by the United States. Using tactics designed to delay the resolution of this dispute, the EU has increased the costs ssociated with the Dispute Settlement Body (DSB) and threatened the credibility of the WTO.
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A descriptive study of patients presenting with a chief complaint of seizures to the prehospital emergency care practitioner of the Western Cape
… management of patients presenting with a chief complaint of seizures and/or convulsions to prehospital emergency care practitioners within the Western Cape Government Emergency Medical Services. Methods This retrospective study included all Western Cape Government Emergency Medical Services …
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The Speech Act of Complaint in English and in Russian and its Emergence in the Pragmatic Competence of Adult American Learners of Russian
… performance and perception of the speech act of complaints by American native speakers of English (ASs), Russian native speakers (RSs), and American learners of Russian as a second language (L2).The primary goals of this study are to establish a baseline ofperforming the speech act of direct …
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A descriptive study of call centre complaints and their management in a Western Cape EMS
… to ensure that EMS care is of a high quality. Complaints and their management are an important mechanism in addressing individual patient concerns and ensuring accountability to the public. Expanding the role of complaints to effectively affect system-wide quality improvement requires knowledge …
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