Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 5 of 5 for “"cognitive appraisal theory"”.
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An Examination of the Underlying Mechanisms of Customer Incivility: A Cognitive Approach
… this gap, this research examined the customer’s cognitive processes underlying CI. Drawing on cognitive appraisal theory, this research hypothesized that customer anger mediates the relationships between negative service experiences and CI and that confirmation bias, overconfidence, and social …
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Does a gift in a captive service make me feel better? Examining gift giving in uncertain conditions that influence emotions and firm performance.
<p>According to cognitive appraisal theory of emotion (CAT), firms have the opportunity to influence negative primary appraisals in captive services during the secondary appraisal process through gift giving. Negative consumer emotions can be affected by uncertainties from captive services due to …
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The Effect of Changing Appraisals of Current Life Success on Memories of Love Towards Parents
… in life, do we bias our memories of childhood? Cognitive appraisal theory would predict that emotions are elicited based on the current appraisal of an event or person. There is some research that these current appraisals can also distort memories of emotions surrounding an event. No past …
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Upward Cross-Class Interactions at Work: An Investigation of Emotional and Behavioral Outcomes
… interactions with others at work, despite theory and sparse evidence from other fields that cross-class interactions are perceived as a threat and influence attitudes and behaviors.</p> <p>Through a sociocultural lens of social class, I integrate stereotype threat theory and the cognitive …
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Why Blame Me? Interpreting Counselor Student Resistance to Racially Themed Course Content as Complicity with White Racial Hegemony
… as an issue of emotion which I explicate with a cognitive appraisal emotional process model. To begin the project, I went into five regularly scheduled counselor education classrooms to screen a video presentation addressing two topics that frequently evoke resistance from students: White racial …