Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 3 of 3 for “"airport service"”.
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The Impact of Airport Service Quality on Passenger Satisfaction at the Hong Kong International Airport
… research aims to ascertain the attributes of airport service quality from the perspectives of airport passengers and to examine the impact of airport service quality on passenger satisfaction by conducting research on Hong Kong International Airport. Methodology – An exploratory sequential …
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Service quality, national differences, and shopping behaviour at airport commercial area : the case of Keflavik International Airport
As the airport industry is becoming more competitive airports are under increased pressure to increase their non-aeronautical revenues. Airports are thus focusing more and more on service quality and customer satisfaction, in order to differentiate themselves and attract more passengers, to …
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Analysis of airport APM systems using a computer simulation model
… associated with the concept of airside/landside airport development. This technology, if used effectively, could provide an acceptable level of service to airport users and a good operating efficiency to airports and airlines. The main objective of this research is to develop a computer …