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Showing 1 to 1 of 1 for “"United States. Army. Corps of Engineers -- Libraries."”.
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An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success
This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments …