Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 19 of 19 for “"Travel agents"”.
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Transformational Leadership and Employee Innovative Behaviour in The Egyptian Travel Agents: A Mediation – Moderation Model
… linking TL, EIB, ISE, and POS within tourism travel agents in general and Egypt in particular. Therefore, this study aims to explore the impact of TL on EIB through the mediating role of ISE and the moderating role of POS among frontline employees in the Egyptian travel agents. A mixed methods …
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The impact of the 4th industrial revolution on traditional travel agents in the Tourism industry: Richards Bay Airport.
… that far surpass the capacity of conventional travel agents. Nowadays, consumers have numerous different options as the Internet gives companies more ways to create direct consumer connections and provides a diverse pricing range. The Internet has revolutionised the way clients make their …
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Investigating E-commerce Adoption in Small and Medium-sized Tourism Enterprises: A Case of Travel Agents in Egypt
… e-commerce is one of many strategies taken by travel agents to re-intermediate themselves in the global travel market against the threat of disintermediation. Exploratory studies have revealed that Egyptian travel agents are laggards when it comes to technology adoption, although they perceive …
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The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
… quality on customer loyalty towards Umrah travel agents, and the mediating effect of customer satisfaction in the relationship between service marketing mix/service quality and customer loyalty towards Umrah travel agents in Malaysia. This study explored and integrated two new dimensions …
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The Perception of Travel Agents as to Passenger Acceptance of the High Speed Civil Transport in Commercial Airline Service: A Study of Tomorrow's Transpacific Air Travel
… aircraft is being developed. To determine if air travelers will choose this aircraft, the High Speed Civil Transport (HSCT), as their mode of air transportation on transpacific routes, a self-developed questionnaire was sent to randomly selected travel agents in the Los Angeles, California area. …
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Tourism and hospitality management in the new millennium : a case study in KwaZulu-Natal
… hospitality industries, specifically in hotels, travel agency, tour operators and tourism authorities. In a given situation, the begging question is whether this work fundamentally similar or different from that which is done in other industries? Furthermore, this study endeavours to find out …
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Traditional travel agencies vs. online bookings : examining the preference of internet users amongst the Maltese outbound sector for long-haul destinations
… have led to rapid changes in the way people travel, not only from a transportation perspective, but also from the travel planning standpoint. This study looks into the perception of Maltese outbound travellers on long-haul destinations and their preferred choice of booking method for such …
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Customer feedback systems in tourism : a study of interdependent services of German travel agencies, tour operations and airlines
… study focuses on interdependent services of travel agents, tour operators and airlines. It investigates on the current extent of customer feedback systems in each sectors as well as the feedback information exchange between the three organisation types. Furthermore, it aims to identify …
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The impact and survival of bed and breakfast accommodation industry in the next millennium
… industry such as transport, tour operation and travel agents. Findings reveal that Bed and Breakfast product is changing and extending its range of products by offering not only Bed and Breakfast but other services such as full service Bed and Breakfast and extended stay Bed and Breakfast. The …
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Perceptions of Risks and Barriers to Participation in Tourism for the Disabled
… will sometimes overlook the risk involved in travel. This study has implications for travel agents and tour operators, who need to cater more for the heterogeneous needs of disabled customers and provide more information that is specific, personalised, easily accessible and readily available. …
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Consumer Search Behaviour and Adoption of Online Booking of Travel Services in Saudi Arabia
… search behaviour among Saudi consumers of travel services, to establish their attitudes towards, and adoption of online search and booking processes. It also aimed to explore current experiences within travel agencies of the adoption of online booking systems in the Saudi Arabian market. …
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Sales transformation: leading & selling within and beyond the organisation
… body of public works generated the first luxury travel agency facilities onboard a major brand cruise vessel, where employee-based travel agents would sell and rebook existing guests onboard so that they would walk off the ship with their next cruise vacation experience already in place. This …
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The effects of channel power, destination attractiveness and destination political risk events on U.S. tourism channel firms' performance: the case of tourism destinations in Africa
… mailed to the population of tour operator, travel agents and other destination marketing organizations, airline and hotel companies who are members of the Africa Travel Association (N=450) between December 1995 and February, 1996. One hundred and twenty nine respondents completed the survey, …
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The Journey from Supplier to End Customer: Exploring the Dynamics of Supply Chain and Distribution Channels in the Hospitality Industry
… restaurant market value. On another note, Online Travel Agents (OTAs) play an important intermediary role in the two-sided travel distribution market. A critical factor that enhances a firm's competitive advantage is innovation. Yet, the analysis of innovation in the OTA context is scarce. The …
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Tourism information systems integration and utilization within the semantic web
… and made available to key industry parties (e.g. travel agents and inbound tour operators). While more and more tourists are using the Internet for travel planning, the usability of the Internet as a travel information source remains a problem, with travellers often having trouble finding the …
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Mejora aplicada en el área de producto de una agencia de viajes
… this research was the business improvement of a travel agency, specifically in its product area. This was possible from a descriptive case study oriented to propositional action that generates value as academic research and as an improvement proposal for the company. For this, techniques and …
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Campaña de comunicación integral para incentivar los viajes a través de las agencias de APAVIT
… developed to publicize APAVIT and its associated travel agencies. Also, we will seek to get people to travel through travel agencies, once the restrictions are lifted. The communication strategy will be aimed at young adults from 21 to 35 years old from all over the country, from the NSE A, B and …
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Campaña integral de comunicación para la Asociación Peruana de Agencias de Viajes y Turismo
En el siguiente escrito se desarrollará una campaña integral de lanzamiento y mantenimiento para la asociación de viajes y turismo APAVIT. Para realizar el planteamiento de la estrategia creativa y de medios, se investigó el mercado y el público objetivo, hombres y mujeres peruanos de 21 a 59 años …
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Understanding Information Technology Investment Decision-Making in the Context of Hotel Global Distribution Systems: a Multiple-Case Study
… bypass theories to remove airline GDSs and travel agents, the introduction of new and emerging player, and innovative approaches to pricing and promotion. Many of these developments offer promise to hoteliers, but they also threaten their control over their customer relationships and their …