Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 22 for “"Touchpoints"”.
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Co-creation and user value in the smart city digital sharing economy: perspectives of expatriates in Dubai, UAE
… these were information exchange, convenience, touchpoints, and experience. These factors coupled with the existing four dimensions of value. This offers new evidence in relation to smart cities and expatriates, while adding to confidence in the existing four dimensions concept. Sixteen …
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Improving e-Commerce sales using machine learning
… industry. It first understands the e-Commerce touchpoints using which customers interact with the brands and delves deeper into the underlying technologies powering these touchpoints. Then it illustrates and analyzes the application of Machine Learning to the e-Commerce website which includes …
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Structural changes in online retailing and the marketing mix
… the user interaction mode of existing customer touchpoints, from graphics to voice, creates new voice dialog interfaces, which enhance the way with regard to how customers can shop online. In this context, this publication-based dissertation aims to generate theoretical and practical …
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Human Factors in Drone Delivery of Automatic External Defibrillators for Out of Hospital Cardiac Arrest: Older Adult Considerations
… and informed design concepts for key service touchpoints, including the drone, the drop mechanism, AED packaging, and dispatch communication. Results from this study provide novel insight into older adult characteristics and how they may relate to this emerging service model, older adults' …
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The Influences Of Teacher Self-Reflection Practices While Interacting With Families
… theoretical framework originates in the works of Touchpoints® and Bandura, and applies a theoretical framework to give voice to the teachers within the context of their community action program. Four themes were culled from the data and categorized within three methods. These themes highlighted …
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Is TouchMath an Effective Intervention for Students with Autism?
… made to the TouchMath curriculum involving faded TouchPoints that were used to aid in generalization. An analysis of results showed the TouchMath program to likely be ineffective for students with ASD, however more research is warranted. Limitations to the study are discussed.</p>
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Using object biography metadata to create artefact interactions outside memory institutions
… potentially allow the artefact interaction touchpoints to be moved into the wider environment beyond the physical boundaries of memory institutions. To achieve these interactions, one approach is to modify metadata from a typical descriptive catalogue entry to be object biography-centric. …
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Beyond Lifetime Value: A Customer Journey Analysis to Fan Engagement and Spending in Professional Sports
… highlight the significant influence of early touchpoints, such as ticket purchases and email interactions, on fan progression. Metrics like email open rates and multi-channel engagement emerge as strong predictors of future spending, revealing nuanced insights into fan behavior. This research …
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Age-Inclusive Design Framework for On-Demand, Shared Autonomous Vehicles
… and suggestions across ten (10) vehicle touchpoints, and presents a series of recommendations aimed for design, operation, policy, regulation, and institutional reform.
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Desenvolvimento de uma escala teórica multidimensional da interface logística e marketing para avaliação de estratégias omnichannel
… entails a paradigm shift by integrating customer touchpoints, making them complementary and building a fluid, non-linear, and customer-centered purchase journey. Although omnichannel adoption has proven effective in terms of organizational results, it also poses relevant challenges, particularly …
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Transdisciplinary Evaluation of Telehealth Experiences of Diabetic Participants’ and Their Coaches’ in “Stopping Diabetes in Its Tracks” (Sdit) a Descriptive Mixed- Methods Customer Experience Map Journey
… method to identify and visualize key program touchpoints and critical stages where change can provide the most benefits. In addition, it provided insight into exceptional positive and negative experiences with in-person and telehealth class modality providing implications for future programs …
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Universal Lynch Syndrome Screening in Newly Diagnosed Colorectal Cancer: Impact of an Alberta-wide Screening Program
… time from cancer diagnosis to all key clinical touchpoints was seen (not statistically significant). After implementation there was no significant difference in screen positive patients being seen by medical genetics or undergoing genetic testing which is suggestive of additional barriers not …
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A Virtual Reality Rehabilitation Interface with Augmented Sensing, Interaction, and Visualization Techniques
… advantages in turning traditional physical touchpoints into digital simulated empathy machinery. The shift from treatment rooms to the VR realm allows the scarce resource of rehabilitation services to reach a wider population. While traditional physical space designed the external …
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Mismatch? Was Banken glauben und Kunden erwarten: eine empirische Studie ausgewählter Schlüsselfaktoren der Kundeninteraktion & -bindung entlang digitaler Customer Journeys am Beispiel deutscher Retailbanken
… multiple channels and identifying the critical touchpoints that influence customer satisfaction. The empirical findings reveal that high satisfaction with digital services, such as online banking and mobile apps, significantly enhances customer loyalty. Customers who perceive their bank as …
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Video Use in Virtual Meetings and Employee Job Satisfaction: The Moderating Role of Employee Perceived Leadership Style Among Knowledge Workers
… in virtual settings and structured in-person touchpoints for fully remote staff. Keywords: leadership styles, transformational leadership, transactional leadership, Laissez-Faire leadership, job satisfaction, Full Range Leadership Model (FRLM), Full Range Leadership Theory (FRLT), …
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A multi-perspective on the role of customer experience across the hospitality industry in Gozo
… of lodging establishments focus more on online touchpoints than on offline ones. Indeed, they aim continuously to integrate digital innovations into their strategies. However, not all are eager to invest in technological tools due to multiple reasons such as cost. Nevertheless, guests seek out …
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Die Customer Journey im Kongress- und Veranstaltungssektor der Schweiz – Analyse wirtschaftlicher Aspekte und Verbesserung des Touchpoint Managements durch Strategien und Handlungsempfehlungen
… insights into changing customer expectations and touchpoints along the entire customer journey, showing that customers are affected in the pre-, main-, and post-event phases: In the pre-event phase, more customers now make last-minute bookings, creating greater uncertainty and leading to more …
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Multisensory XR: Alleviating the Emotional and Physical Needs of Skin Hunger for Lonely Older Adults
… The final ‘phygital’ probe mapped cushion touchpoints (e.g., heat, breathing, vibration, sound, light) to corresponding VR objects to create coupled physical–digital feedback. Results suggest that carefully tailored, culturally sensitive VR content, clear physical–digital mappings, and …
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ICT organisations' minimal compliance with affirmative actions regulations: case of the Broad-Based Black Economic Empowerment (B-BBEE) ICT sector code in South Africa
… observations, and document analysis in various touchpoints of the B-BBEE ICT Sector Code. We employed thematic analysis and content analysis to analyse the research data. We developed a conceptual framework that suggests that minimal compliance stems from the need to protect the achievement of …
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Late Completers : How and Why Non-Traditional Graduate Students Who Exceed Program Timelines of 10 Years Ultimately Complete the Doctoral Process
… issues encountered as well as maintaining touchpoints with the students during those times when the student is ‘off-grid’ may help with progression and overall completion.</p>
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