Global ETD Search
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Showing 1 to 3 of 3 for “"Total quality management--United States"”.
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Worker Impact on the Change Process in a Food Processing Plant
The problem. Quality management consultants and change experts generally agree that change must come from the top of an organization. This viewpoint may constitute a fatal flaw in attempts at workplace reorganization in America. This study views the process from a management and worker perspective, …
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A Study of Academic Service Quality and Instructional Quality in a Midwestern Higher Education Environment
… existed between perceptions of academic service quality and instructional quality in a higher education environment. Academic service was defined as service that is not directly related to the classroom activity. This included adaptations of Parasuraman et al. (1988) constructs of tangibles (i.e. …