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Showing 1 to 1 of 1 for “"Telemarketing -- Employees."”.

  1. Comparing Five Empirical Biodata Scoring Methods for Personnel Selection

    Ramsay, Mark J.University of North Texas2002

    … created to improve the retention rate of Catalog Telemarketing Representatives at a major U.S. retail company. Five separate empirical biodata scoring methods were compared to examine their usefulness in predicting retention and reducing adverse impact. The Mean Standardized Criterion Method, the …

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