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Showing 1 to 4 of 4 for “"Service quality assessment"”.
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"Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The ""Libqual+rtm Lite"" Randomized Control Trial (Rct)"
… as they inform ways libraries shape their services and ""touch"" their users through improvements and innovations in the years to come."
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Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” randomized control trial (RCT)
Item withdrawn by Mark Zulauf (zulauf@illinois.edu) on 2009-12-01T17:18:35Z Item was in collections: University of Illinois Theses & Dissertations (ID: 1) No. of bitstreams: 2 Kyrillidou_Martha.doc: 2691072 bytes, checksum: 6420b86cd3e8f5c6d23df1752e114c71 (MD5) Kyrillidou_Martha.pdf: 889415 bytes, …
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Bendrojo ugdymo mokyklų teikiamų paslaugų kokybės vertinimas /
The main aim of this thesis is to evaluate service quality of general education schools. The work consists of three main parts: the analysis of literature, methodology and results of research, conclusions and recommendations. Scientific literature analysis reviews the services provided by general …
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Metodologias estatísticas na avaliação da qualidade da prestação de serviços no ensino superior aplicando modelo SERVQUAL: perceção dos estudantes do Instituto Superior Dom Bosco
Este estudo tem como objetivo investigar a qualidade dos serviços educacionais no Instituto Superior Dom Bosco (ISDB), em Maputo, Moçambique, utilizando questionário na Escala de Likert e, como ferramenta de avaliação, o modelo SERVQUAL. Ao analisarmos as dimensões do modelo SERVQUAL …