Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 261 for “"Service level"”.
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Mapping from Service Level Agreements to Policies
Increasingly, information technology services are being deployed over the Internet and in operating environments that cross multiple autonomous organizations. The interdependence requires participating organizations to share resources and collaborate to enable their computing systems to interact. …
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Trade unions service level and member satisfaction
… fulfil this mandate by ensuring that they offer services that meet, if not exceed, members' satisfaction levels. Trade unions ultimately exist to protect both the work- and non-work-related interest of their members, whether these be economic, social, political, or environmental (Venter, 2003). …
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Satisfying service level objectives in stream processing systems
… on the stream processing jobs, in the form of service level objectives (SLOs) that include producing results within a specified deadline or producing results at a certain throughput. For example, an application that identifies traffic accidents can have tight latency SLOs as paramedics may need …
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Improving customer service level through centralized supply flexibility
… customer. As a result, the individual customer service level is sacrificed. Therefore, the objective of the research project is to improve customer service level by global optimization for all customers as opposed to the local optimization that each customer currently operates on. Over-ordering …
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Characterizing and improving the service level agreement at Amazon
Amazon's Service Level Agreement (SLA) is a promise to its customers that they will receive their orders on time. At the Fulfillment Center (FC) level, the SLA is based on the capability to fulfill open orders scheduled to ship at each departure time. Each center's capability depends on a complex …
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Language support for service-level agreements for application-service provision
… practical language support can be provided for Service-Level Agreements (SLAs) for Application-Service Provision (ASP), which is better than that provided by pre-existing languages in that: it provides greater assistance in expressing conditions that mitigate the risks inherent in ASP; and …
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After sales services for repairable parts with service level agreements
… inventory systems for repairable-parts with service level consideration are studied. The first study develops a multi-parts inventory system and transportation decisions. A failed part might be repairable at the stock location, or at repair facilities, or it might be non repairable, which …
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Burstiness and Uncertainty Aware Service Level Planning for Enterprise Clouds
… to increasingly adopt the cloud paradigm, Cloud Service Providers (SPs) need tools to help them plan their infrastructure capacity and decide on Service Level Agreements (SLAs) with customers prior to deploying their customers' applications. Service Level Objectives (SLOs) are specified for …
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A Management System for Service level Agreements in Grid based Systems
… management is needed to support Quality of Service (QoS) requirements. The Distributed Aircraft Maintenance Environment (DAME) is an example of a Grid based system in which users wish to attach application QoS requirements. In light of this, an adaptive SLA (Service Level Agreement) …
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Improving service level agreements for a job scheduler by visualizing simulations
… do not have a good way to generate suitable Service Level Agreements (SLAs), which means that they cannot accurately communicate their intentions to the job scheduler. This means that the owner's job might not finish on time or at all. The solution described in this thesis helps users …
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Ensuring Service Level Agreements for Composite Services by Means of Request Scheduling
Building distributed systems according to the Service-Oriented Architecture (SOA) allows simplifying the integration process, reducing development costs and increasing scalability, interoperability and openness. SOA endorses the reusability of existing services and aggregating them into new service …
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QUANTIFYING THE COST OF DATA CENTER COOLING APPROACHES INCLUDING SERVICE-LEVEL AGREEMENTS
… penalties associated with downtime defined in Service-Level Agreements (SLAs). This research addresses this gap by creating a model that integrates capital and operational costs with a stochastic discrete-event simulator for maintenance, failures, repairs, and availability. By quantifying …
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Improvement of service level through lean tools in a plastics manufacturing company
… competitive sector. In this context, a strong service level is required. The company of this research showed a low service level due to high loss incidence of product by 120 per month and a mean time between failures of 416.20 h per month in the injection molding machines. This paper proposed …
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Outsourcing IT Services and service level agreements in South Africa's retail sector
… attempt at examining the state of outsourcing IT services and the use of Service Level Agreements (SLAs) amongst the large retailers of South Africa. Questionnaires were sent to all the large retailers, and various respondents from these organisations provided information regarding their …
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A fundamental approach for providing service-level guarantees for wide-area networks
… this problem using real data from a large service provider and propose a solution called TeaVaR (Traffic Engineering Applying Value at Risk), which draws on financial risk theory to realize a risk management approach to traffic engineering (TE). I leverage empirical data to generate a …
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Contribution to Agents-Based Negotiation and Monitoring of Cloud Computing Service Level Agreement
… to face meetings to negotiate and establish a Service Level Agreement (SLA); thus automated negotiation is needed to establish SLAs between service providers and consumers with no previous knowledge of each other. In this thesis, I propose, an Automated Cloud Service Level Agreement framework …
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Grasp - A Graph-Based SLA Breach Prediction Framework at the Service Level in Neural Inference
… driven by the power and flexibility of microservices. Despite their advantages in fault isolation and flexible deployment, microservices often experience unpredictable latency spikes, leading to costly Service Level Agreement (SLA) violations. This thesis introduces a multiscale time-spectrum …
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