Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 15 of 15 for “"Service interaction"”.
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A dynamic and adaptable system for service interaction in mobile grid
… computing with its peculiar feature of providing services at anywhere anytime basis has been at the centre of major computing researches in recent times. The device resource poverty and network instability have been reasons behind unsuccessful use of handheld technology for service request and …
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The Promise and the Peril of Equipping Service Chatbots with Emotions and Choices
… technologies and their rapid deployment in the service industry have attracted enormous interest from both researchers and practitioners in recent years. However, we still know little about the implications of equipping service chatbots with some important features such as emotional capabilities …
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Discourse Strategies in Technical-support Interactions
… research on the discourse of technical-support interactions. Researchers have explored successful practices for recruiting technical-support personnel, constructs for determining user satisfaction in survey instruments, and discourse moments of miscommunication and empathy. Even though …
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Case studies of postponement in the supply chain
… in the area of faster delivery times and product-service interaction which must inherently take place onshore. Postponement is a strategy that allows businesses to take advantage of the offshore capacity and labor for manufacturing in addition to local finishing centers for final assembly, …
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μJUNITER: Automated Unification of Microservices into Modular Monoliths for Versatile Software Architecture Migration
… these migrations partition monoliths into microservices, several prominent enterprises have reported having to unite microservices into monoliths to reduce management and communication overheads. The required unification is typically manual, substantial, tedious, and error-prone for complex …
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Robotics, artificial intelligence and service automation in hotel service process design: can customer dominant logic provide improved value?
The lack of focus on the customers’ ecosystem and service technology (Robotics, AI and Service Automation: RAISA) in current Service Process Design (SPD) models prompted this research, the principal aim of which is to create a refined model (incorporating Customer Dominant Logic; CDL) to better …
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Resource Optimization of SOA-Technologies in Embedded Networks
… nodes with different kinds of resources and service capabilities, such as sensing, acting, and processing. Driven by new opportunities and business models, embedded networks will play an ever more important role in the future, interconnecting more and more devices, even from other network …
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Personalisation through pricing co-creation: Customer’s willingness to pay and pricing strategies in the B2C context of hospitality
… value-creating roles to customers beyond visible service interaction. While the advantages of personalising the products and services are evident, a level of ambiguity persists when considering the tacit dimension of a transaction, specifically concerning pricing. The marketing and revenue …
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Internal service quality and its impact on external service quality:a study of the role of internal customer types and the dimensions which are used to assess internal suppliers within an organisation and how this affects external service quality
… internal customers in the delivery of external service quality. It will consider any potentially different internal customer types that may exist within the organisation. Additionally, it will explore any potential differences in the dimensions that are used to measure service quality internally …
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Stable Marriage Problem Based Adaptation for Clone Detection and Service Selection
… engineering topics such as clone detection and service selection need to improve the capability of detection process and selection process. The clone detection is the process of finding duplicated code through the system for several purposes such as removal of repeated portions as maintenance …
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Beyond masculinity : a qualitative study of men’s help seeking and health service use in South Australia.
… help seeking practices and patterns of health service use are significant public health issues in the Western world. However, until recently, there has been little empirical research, particularly qualitative studies, examining how and why men seek help and use health services. In Australia and …
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Customer resistance to chatbots in financial services: a social exchange theory perspective
… as they are increasingly being used by financial service providers to replace humans in customer interactions. Despite the numerous advantages chatbots offer, overcoming customer resistance remains challenging for firms. This study leaned on social exchange theory by examining customers' perceived …
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Working on-demand in the domestic sector: A case study on the experiences of platform domestic work in Cape Town
… work in South Africa, more specifically cleaning services. In the platform domestic work model, the provision of domestic service is now undertaken on an on-demand basis and is organized and structured virtually though an online platform or ‘app' provided and managed by private technology …
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Development of the Web-Based Admissions and Management System for IELP
<p>The academic program The Intensive English Language Program (IELP) at the University of New Orleans (UNO) offers one of the most effective and diverse language programs in the United States. This thesis is to report the development of the Webbased database application that manages admissions, …