Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 102 for “"Service industries"”.
-
Modelling customer satisafaction in service industries.
… to the UK community. It is focussed on the service industries in both the public and private sectors. It looks at, and develops the measuring and modelling processes involved and employs a Structural Equation Modelling (SEM) methodology. The research critiques two of the leading …
-
Patterns of innovation in service industries
… been based on research in manufactured product industries, while relatively little has been done to understand technology and innovation in service industries. The initial motivation behind this thesis was to interpret established principles of innovation in the context of services-based …
-
Selling time : emerging trends in the consumer service industries
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1988.
-
Essays on the counterintuitive consequences of labor policies in service industries
In essays one and two, I examine how unstable schedules affect financial performance. In essay one, using 52 weeks of data from over 1,000 stores and more than 15,000 employees of a specialty retailer, I estimate the effect of unstable schedules on store productivity. I use an instrumental variable …
-
Development of a structured framework for core competence evaluation in the manufacturing and service industries.
… presents a snapshot of the UK manufacturing and service industry core competencies, and bridges the gap between theory and practice The framework may be viewed as a practical, robust and generic tool to benchmark a service, manufacturing or public sector organisation. The outcome of this study …
-
Analytical Quality Control in Shipping Operation Using Six Sigma Principles
… of Six Sigma programmes in different industries have been documented. However, very little research has been conducted on their applications in the shipping sector, especially in the Onshore Service Functions (OSFs) of shipping companies. Literature shows that heavy human involvement …
-
Marketing Strategies for Pricing Services: An Application in the Deregulated Financial Services Industry
… to revenue yet pricing strategies research for service industries has been virtually nonexistent to date. This dissertation examined marketing strategies for pricing financial services in the post deregulation environment. It was posited that household's responsiveness to price was effected by …
-
The Pac-Man strategy : roll-up patterns and processes in three industries.
The history of some U.S. service industries includes a period of rapid consolidation through the acquisition of many firms by one or a few competitors. This is often referred to as a "roll-up", with the designation used both as a verb in referring to the process and as a noun in referring to the …
-
The Clinical Decision Support Liaison: A Novel Means for Support in Acute Care
The health care system, along with other service industries, has recently sought to serve patients through models of person-centered care. Bolstered by ideals of respect for autonomy and individual values, medical professionals seek to provide medical care that supports the well-being of patients …
-
Low cost strategy of multinational companies in the service sector: strategy formulation and implementation
… markets. The study was done in three major service industries: air transport, mobile-telecommunication and retail, in Albania and the FYR Macedonia market. The research project focused on qualitative research in six different companies, as the main research objective was to gain a deeper …
-
The Economics of Industry -Specific E -Business Standards and Standard Consortia
… within a specific industry sector. In many industries, voluntary vertical standard consortia have been organized to develop and promote the standards. This dissertation identifies unique economic features of vertical e-business standards, which help to explain the popularity of …
-
The power of teams: Do self-managing work teams influence managers' perceptions of potency?
… and managers gathered from the manufacturing and service industries. Results indicated a significant linear relationship between team perceptions of team potency and stage of team development. Additionally, potency perceptions of teams significantly differentiated between the four stages of team …
-
Identifying disruptive customers to nurture for long-term growth
A subset of customers in a service-company's portfolio, seem unattractive to serve. Such customers neither align with the core of the company's business nor do they represent a straight-forward investment opportunity that the company aims to harvest in the short-to-medium term. However, serving …
-
Measuring efficiency in the Clark County hotel casino industry
… analysis and comparison of productivity in the service sector have proven to be difficult. Nevertheless, the Tomqvist index of relative productivity used in this study allows me to compare the relative productivity of different hotel-casino properties, while avoiding the usual problems that …
-
A Study of Land Use-- Determined Water Quality Near Lakeview, Missouri
… and water skiing, along with the supporting service industries, provide the country with a large portion of its economy. Unfortunately, the water quality which means so much to Stone County is threatened from several sources. The Missouri Department of Natural Resources lists water …
-
Advanced producer services and urban growth.
Service industries have traditionally been viewed as secondary to, and at best supportive of, manufacturing industries. This thesis is designed to challenge this view with regard to a particular group of services, advanced producer services. It contends that this group makes both direct and …
-
Fun Mills: The Interactive Adaptation of a Post-Industrial Economy
… the UK have shifted their economies to knowledge industries, the predominant population of Burnley is trained in the manufacturing sector, lacking the education to move into a knowledge economy. This project proposes the transformation of unused cotton mills into a network of interactive textile …
Page 1 of 6