Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 25 for “"Service excellence"”.
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Ensuring service excellence by realising the full potential of police officials
… is based on the nature and quality of the services i t receives from public servants. These public servants are the frontline service providers to the citizens of South Africa, the "face" of the government. The government published the Batho Pele White paper as an initiative, to improve the …
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Hubungan pelayanan prima (service excellence) dengan loyalitas nasabah Bank Mandiri Cabang Genteng Banyuwangi
… diperoleh hasil tingkat pelayanan prima (service excellence) yang diberikan oleh petugas kepada nasabah atau pelanggan setia Bank Mandiri cabang Genteng-Banyuwangi ini didapatkan bahwa pelayanan prima memiliki kategori tinggi sebanyak 127 responden atau 52,92%, yang memiliki kategori …
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Does Automotive Service Excellence (ASE) Certification Enhance Job Performance of Automotive Service Technicians?
… of this study was to determine if Automotive Service Excellence (ASE) certification of automotive service technicians in independent dealerships enhanced job performance. Descriptive survey methodology was used to gather information for 100 automotive technicians (50 ASE-certified and 50 …
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Pengaruh self esteem karyawan Alfamart Jember terhadap pemberian pelayanan prima (service excellence) kepada pelanggan
… dengan pelayanan prima. ENGLISH: Excellent service is a good service wich giving to the customer to get loyality and customer satisfaction. Service quality give a positively contribution to the expanxcement business for the future. Knowing the important of service excellence, now …
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Peran pelayanan prima (service excellence) terhadap kepercayaan (trust) nasabah di PT Bank Syariah Mandiri Cabang Malang
… that leads to trust. Therefore, excellent services are the causes of satisfaction. If the customer is satisfied with the services, customer trust will arise. Excellent service is the company concerne towards the customers, to provide the best possible service to meet the expectations and …
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Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context.
The research sought to investigate the Critical Excellence Factors (CEFs) that drive Excellence in banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study …
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A framework of facilities management service user indicators through user experience to achieve service excellence in waste management services in Malaysian local governments
Service excellence is a new paradigm in Malaysian local governments that is responsible for waste management including cleaning and garbage collection as part of facilities management services. Urbanisation has created a quest for excellent services which is associated with change in consumption …
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The managerial training and development needs of project managers within Nicro Western Cape: an exploratory/descriptive study
… Offenders) Western Cape as a means of achieving service excellence. he research was of an exploratory formative type and largely used the qualitative research methodology and the quantitative methodology to a lesser degree to obtain the data. The qualitative method was used to ensure relationship …
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What are the key determinants of an effective business process management in a logistics company and assess how best a strategic business management framework can be developed in order to enhance service excellence: Case study of Tranex Express Nigeria?
… the benefits of this process will be linked into service excellence which enables firm to enjoy positive and dynamic process flow. Therefore, to evaluate how firms enjoy this positive and dynamic benefits thesis literature review showcased the essence of enterprise resource planning (ERP) in …
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Atendimento de excelência em bibliotecas: estudo de caso na biblioteca do Instituto de Ensino Superior da Paraíba
… to address the importance of quality customer service, which plays an important role in all types of businesses and several aspects of people's lives. Points out that one of the greatest tools to delight your customers the company has to implement a culture and practice of excellence in the …
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Increasing police officer resilience to stress in a suburban police service in British Columbia
Canadian police officers strive to deliver service excellence to the public under ever-increasing scrutiny. Complex factors (e.g., technology, courts, oversight agencies) steadily shift power away from front-line officers. Powerlessness result in stress and limited coping ability. This inquiry …
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Gestão de qualidade e excelência no atendimento: Arquivo Geral - UFPB
This work examines the quality of service in public management, especially in the General Files of Universidad Federal da Paraiba (UFPB). It responds to the question: Why should one have a service excellence in the General Files of UFPB? Methodologically, it relies on a field research with users of …
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Hotel restaurant experiences - a Taiwanese perspective
… and measurement of customer satisfaction and service quality have been generally developed within an American and European context where socio-demographic variables were used to examine both expectations and perceptions. It is argued that in cultures (e.g. Taiwanese) very different from that …
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Supply chain dynamics
… retailers and the higher requirements for speed, service excellence and customization have significantly contributed to transform the Supply Chain Management. These increasing challenges call for an integrated and dynamic Supply Chain Management and for a better integration and alignment with key …
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Improving the Patient Experience by Implementing Patient-Centered Care in a Community Hospital
… health care from a volume-based, fee-for-service process to the delivery of services that have value, improve quality outcomes, increase satisfaction, elicit greater efficiency, demonstrate improved safety outcomes, show cost-effectiveness, promote better access to services, and result in …
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How green is your hotel? : an examination of environmentally friendly practices of the Phuket hotel industry
… in overall trade and an increased demand for service excellence from a much more quality conscious clientele. A more recent challenge, however, relates to an increase in global awareness of environmental issues. Contemporary consumers require goods and services to be produced, or delivered, in …
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Exploring ethical sensitivity in the South African context : developing and implementing a measure in the therapeutic sciences
… This holistic focus of the relationship and service excellence are, together with ethical sensitivity, important pillars for effective and competent practice. Since there are currently no measures available to evaluate ethical sensitivity in the therapeutic sciences, this study aimed at …
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Importance and Satisfaction with Institutional Factors among Students in Technical Colleges in Georgia
… the institution. The researcher found that service excellence, safety and security issues, and campus support services were ranked by technical college students in Georgia as factors with which they were least satisfied. Students reported the least differences between the importance and …
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Impact analysis of MBTA 2009 Key Bus Route Initiative program
… Bay Transit Agency (MBTA) has the stated service objectives of customer service excellence, accessibility, reliability, and state-of-the-art technology. Over the last few years, the MBTA has been concerned about a possible decline in bus service quality. In response, the MBTA launched the …
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Benefits of Student Certification: A Study of Automotive Service Managers
… at the automotive industry's Automotive Service Excellence (ASE) certification. The primary research question is: Is there a perceived benefit of ASE certification? In addition, two subset questions are explored. The first subset question is (1) Does the ASE certification provide benefits …
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