Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 7 of 7 for “"Service delivery performance"”.
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Successful service delivery of mass sports programs in Malaysia
This research explores successful service delivery of Mass Sports programs by using an organisational effectiveness framework and Appreciative Inquiry approach. The main aim of this research was to determine the factors needed for successful service delivery of Mass Sports programs and to promote …
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The significance of Auditor-General in the control of public funds in local government with specific reference to Mopani District Municipality
… three financial years and its implications to service delivery. The research further assesses the role played by Auditor General in influencing the internal financial control of the municipality and in auditing the performance of the municipality since in other municipalities money is paid to …
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Water governance: new performance measures for diagnosing a watershed organization
… problems often impede watershed governance performance, and the need for diagnostic tools to analyze governance performance in the complex network of actors responsible for governing shared waters exacerbates this issue. This research aims to fill this gap by offering new insights into how …
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A Study on Road Users' Overall Perceptions of Highway Maintenance Service Quality and the Variables that Define the Highway Maintenance Service Quality Domain
… information from road users to assess the performance level of highways. However, public opinion can also be collected for measuring the quality of the service delivered by maintenance units. Assessing product and service delivery performance is important for determining the overall …
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Keeping decentralisation in check: An exploration of the relationship between municipal audit outcomes and levels of service delivery in South African local government
… to prevent corruption and ensure the optimal performance of public service organisations. However, such regulations need to strike a careful balance between not being too simple and avoiding onerous, unnecessary complexity. Furthermore, the devolution of responsibility cannot occur in …
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Internal Auditors and Service Delivery in South African Local Government : a Limpopo Province Perspective
… is guaranteed to come across a story relating to service delivery protests in at least one, if not many parts of the country. Citizens throughout the country have resorted to protesting as a way of voicing their dissatisfaction and anger at the lack of service delivery by local government. Local …
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An investigation into the impact of performance management system on service delivery : A case study of the office of the prime minister, Namibia
… existing literature by examining the impact of performance management systems on service delivery and employee performance. Utilizing a rigorous quantitative research design, a simple random sample of 198 employees from the Office of the Prime Minister was selected to respond to both printed and …