Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 11 of 11 for “"Service culture"”.
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Investigating the Transfer of Service Culture through Internal Service Quality: A Case of Subsidiary Hotels in an Emerging Market like Nigeria
This study explores how foreign owned service firms with headquarters in developed markets transfer their service culture into a country with an emerging market like Nigeria. This study is motivated by the need to understand this process considering the unique features of these markets, and the …
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Resilience Training for Firefighters: A Proposed Approach
… is recommended that takes into account the fire service culture and focuses on developing increased self-efficacy through increased social support and flexible, accurate thinking habits that promote optimism. Suggested interventions and measures are presented, along with ideas for fostering an …
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An investigation of factors affecting internal customer perception of service quality delivery : the case of indigenous small hospitality enterprises in Ghana
… can bring to an organisation through external service value provided to consumers. Recent research has emphasized the need for academics to explore the role national culture has on internal service quality practices and its effects, for example, on employee retention and productivity which …
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China as an opportunity and a challenge for Western service providers
Services represent a large and growing share of the global economy, and the internationalization of services is increasingly important in the globalization process of production, distribution and innovation. Business activities between the West and the East are a crucial part of this process. …
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The Transformation of a Corporate Culture in a Mature Organization
… attention has been focused on organizational culture as a useful vehicle for understanding organizations. There have been many studies of the cultures of organizations and some on efforts by leaders to change them or implant new ones. Most of these have dealt with founders, their successors or …
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Developing a dialogue on health: user involvement in health and health services
In common with other areas of public services, recent years have seen a shift in the National Health Service (NHS), with increased power and authority transferring from professionals towards the users of services. As a result, user involvement has come to form a central element of government policy …
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Fire Service - Management and Command of Major Incidents
… processes used at major incidents by the fire service in the United Kingdom rather than the more routine decisions made on the fireground. This partly because major incidents are safety critical events, involving complex technical or communication issues involving large volumes of information …
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UAB „Čilija“ personalo įgūdžių ugdymas klientų aptarnavimo srityje /
… presupposition of competitive advantage of services’ organization. It can be applied to all services’ organizations. The aim of this graduation paper is – to analyze the development of LSC “Čilija” personnel skills in the sphere of client servicing. The culture of organization, its influence …
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Exploring how incremental innovation can be used to enhance growth in the Nigerian online grocery business
When it comes to businesses in the service industry, the goal of innovation is often geared towards growth and expansion by combining creativity with existing technology/inventions which is the norm in countries with low new invention drive. However, for online grocery businesses operating in …
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O marketing de serviços em Portugal : a orientação para o cliente e a noção de serviço na cultura organizacional das PME
É inegável o facto de vivermos hoje numa economia predominantemente de serviços, cujo paradigma dominante de oferta de mercado deixa de ter como enfoque os bens e mercadorias para se centrar no produto serviços. Está na base nesta economia de serviços a componente humana e relacional. Atualmente os …
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Reflecting on international educative experiences: developing cultural competence in pre-service early childhood educators
… international experiences of early childhood pre-service educators. Given the unique opportunity for study abroad as a potential part of the college or university curriculum, the present discussion focuses on the question: what is the relationship between international experiences and pre-service …