Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 8 of 8 for “"Service climate"”.
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U.S. National Park Service Climate Change Interpretation: A National Study
Climate change has become an increasingly controversial topic in the United States. Because U.S. National Park Service (NPS) sites are both beloved and increasingly threatened by climate change, NPS interpretive programs are a unique context to study climate change communication. In this …
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Antecedents of service climate: local vs. foreign service firms in an emerging market context.
Service climate has attracted attention from both academics and practitioners in recent years. However, there exist two major research gaps in this literature domain. First, service climate research to date has predominantly focused on its outcomes, with few studies investigating its antecedents. …
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The Effects of Servant Leadership on Group Cohesion and Employee Engagement
… grew exponentially in response to increases in service jobs during the 21st century. Evidence suggests that leadership and climate influence engagement; however, research is limited on their joint effect on engagement. The present study examines: (a) the direct effect of servant leadership on …
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The role of organizational climate and culture in service encounters
… study explored the link between culture and climate with respect to customer service ratings. Two hospital units, one with high customer service ratings and one with low customer service ratings, were identified for analysis. A mixed-method design was implemented to assess climate and culture …
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A secret ingredient for SMEs performance: Human resource management in cafés and restaurants in Auckland and Waikato, New Zealand
… relationship between the HRM practices and service climate reported by owner/managers. The study provides recommendations for future research, and implications for practice for small business owners/managers and policy-makers by suggesting how entrepreneurship and HRM can be linked to firm …
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A systems approach to conceptual design solutions for a very tall building in Hong Kong
… that would include structural, transportation, service, climate control and inhabitation systems. Amongst designers and engineers there exists much discussion about building 'super tall buildings'. Yet there may be a need for departing from the current type of central-core high-rise buildings. …
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Interprofessional mentoring - exploration of support and professional development for newly qualified staff.
… professional lives and in the current health service climate. Interprofessional mentoring was perceived as a means for supporting the personal and professional development of newcomers as well as the professional development of the mentors. Professionally it involved learning clinical skills …
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O marketing de serviços em Portugal : a orientação para o cliente e a noção de serviço na cultura organizacional das PME
É inegável o facto de vivermos hoje numa economia predominantemente de serviços, cujo paradigma dominante de oferta de mercado deixa de ter como enfoque os bens e mercadorias para se centrar no produto serviços. Está na base nesta economia de serviços a componente humana e relacional. Atualmente os …