Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 35 for “"Service Innovation"”.
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Service innovation implementation in international hotel groups: a critical realist study
Services have a dominant role in the world economy, with an increasing number of organisations adopting business models that incorporate product and service provision, in an effort to offer holistic customer experiences. Service innovation, as an avenue for growth, is becoming a major strategic …
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Mobile technology capabilities and their role in service innovation practices in creative SMEs.
… the role of mobile technology deployment in service innovation practices still needs to be established. In this thesis service innovation practices and mobile technology deployment are studied in a creative industry setting – in-depth interviews with 31 SME managers are analysed using a …
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Service Innovation in Manufacturing: Co-Creating Value in the UK Defence Industry through Partnering
This research examines service innovation in a large-scale manufacturing firm. It explores how co-creation, a foundational premise of the emerging field of service science, is operationalised as a competitive strategy. Globally, manufacturing firms, including those in the defence sector resistant …
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Exploring the factors that influence adoption of open government data for commercial service innovation in cities
… open data has been explored as a catalyst for service innovation as a consequence of claims around the potential of such initiatives in terms of additional value that can be injected into the worldwide economy. Subsequently, there is an active open data services academic conversation among IS …
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Towards a theory of service innovation : an inductive case study approach to evaluating the uniqueness of services
Much of the innovation literature focuses exclusively on product-oriented companies. While scholars have begun researching innovation in service companies, the field of service innovation remains undeveloped and relatively immature. This paper begins with a summary of the various differences that …
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A qualitative study and thematic analysis concerning the applicability and efficacy of service design processes applied to healthcare service innovation
… practices in the delivery of care within public services. Development mechanisms deriving from design led thinking and their associated methodologies have evidently been adopted to construct services that fulfill the interest of public health outcomes. Moreover, the innovations are being …
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Moderating effect of service innovation in the Unified Theory of Acceptance and Use of Technology model – a mobile banking app perspective
… risks are digitalisation of the retail banking services and sourcing pragmatic approaches to transform the business strategies and operating models. This study focuses on understanding customer behaviour intentions when new digital innovations are introduced by retail banks. The study centres on …
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Open innovation in services in private and public sector organisations
Organisations can use innovation to exploit new opportunities and respond to threats. Open innovation is an approach that has been shown to help organisations in managing innovation, particularly due to its emphasis on stakeholder collaboration. While the body of knowledge on the management of open …
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Resource-based logistics (RBL) and logistics performance
… of logistics outsourcing have forced logistics service providers (LSPs) to more effectively leverage their productive resources to provide superior service performance. The current logistics literature has identified some strategic logistics resources and their performance impacts but there is a …
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An exploration of the innovation process in small digital marketing agencies in the UK : understanding the social, knowledge and structural capital implications
… relationships and sharing knowledge. In service innovation one key characteristic of the service innovation process is the involvement of parties from the external environment of organisations, such as clients, among others, who provide beneficial resources, particularly to small service …
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Migration strategies for competitive advantage of mobile network operators
Innovation in platform industries, including mobile telecommunications, has a great impact on societies and economies; hence a migration from an existing platform to the subsequent one should be progressed under careful forecasting, weighed scenarios and strategies that encompass a broad view. This …
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An exploratory investigation of the effects of co-production and co-consumption on the characteristics and adoption of service innovations: the customer's perspective.
… and for other customers (co-consumption) during service production and delivery. With the servuction system as its overarching framework, this study explains how changes in the customer's perceived co-production and co-consumption, caused by a service innovation, influence her perceptions of …
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The Nature and Impact of Service Employees’ Innovative Behaviour; a personal-interactive services perspective
The amount of research on service innovation rapidly increased since the start of the third millennium, likely due to the continuous diversification of manufacturing companies into the service sector and the decline of manufacturing in the traditional industrial western countries compared to the …
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Customer Engagement and Value Co-Creation for Hospitality Open Innovation
While innovation has been a critical tool for the success of hospitality businesses, there has been little research concerning how hospitality service innovation is created. Focusing on knowledge development for service innovation, this dissertation examines hospitality open innovation processes by …
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An exploration of the characteristics of co-creation in the B2B service business
The emergence of the service economy challenges companies to understand co-creation, as this seems to be a central notion in service marketing and management, service design and service innovation. Additionally, businesses are increasingly interested in developing service operations together with …
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The hotel guest questionnaire: an assessment of its role as a service encounter interface
… study on hotel stakeholder behaviour uses a 'service innovation' approach to investigate how the hotel guest questionnaire can function in a way not previously considered in the hospitality management literature. viz as a remote service encounter interface between the hotel management and …
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Impact of total quality management practices on innovation in service organizations
During the last two decades, service industries have contributed significantly to the increase of Gross Domestic Products nationally and globally in developed and developing economies. Innovation has significant role in adding the competitive advantage in the scenario. Innovation in service …
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Exploring the benefits and challenges of embedded innovation : multiple cases from Jordanian mobile telecoms
This research offers a framework of embedded innovation systems (EIS) that helps understand the mechanisms, drivers, and challenges that encounter multinational mobile telecoms while developing and deploying their services based on this system. Using a case evidence, a purposive sample of …
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A home physiotherapy service for stroke patients in Malta: constraints and recommendations. The process of setting up a home physiotherapy service for hospitalised stroke patients within the public health system in Malta - new knowledge contributing to a strategy document.
Home physiotherapy is a valid service option for the patient who was recently discharged from hospital after sustaining a stroke, as it enhances functional independence in friendly and familiar surroundings, as opposed to an outpatient clinic (Bader 2008). The aim of this study was to investigate …
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Embedding Design in Local Government: Role of Designers and Public Servants
… emerged as a key to the success of products and services. Since the Design of the Time (DOTT) project launched in 2005 to improve public service under New Labour (1997–2010) in the UK, user-centred design has gained more traction as a strategic approach to public service reform. Moreover, it has …
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