Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 4 of 4 for “"Service Guarantee"”.
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Exploring the Impacts of Service Guarantee Strategy in the Casual Restaurant Sector
This study examined the impacts of service guarantees in terms of consumers' perceived risks, loyalty, and word-of-mouth intent in the casual dining restaurant segment. In addition, the study investigated what type of service guarantee consumers preferred. A total of seven research hypotheses were …
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Service recovery and the elusive paradox: an examination of the effects of magnitude of service failure, service failure responsiveness, service guarantee and additional recovery effort on service recovery comes
Service failure and recovery remain critical issues for both academicians and marketing practitioners. Defined as a service provider’s response to a failed service, service recovery can mean the difference between a firm’s success and failure, for increasing customer retention and limiting customer …
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A distributed scheduling algorithm for quality of service support in multiaccess networks
… algorithm for the support of quality of service in multiaccess networks. Unlike most contention-based multiaccess protocols which offer no quality of service guarantee and suffer the problems of fairness and low throughput at high load, our algorithm provides fairness and bandwidth …
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Hogar SOS
… with experts in the field of domestic emergency services. The survey results revealed that the majority of potential users were willing to use an app to connect with specialists in the event of a home emergency, and that they valued the speed, quality of service, guarantee, payment flexibility, …