Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 1235 for “"Service Delivery"”.
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Service-Delivery Expertise in Student Sport Psychologists
… sport and exercise psychologists' development as service providers. The specific aim of Study 1 was to explore the educational experiences perceived to contribute to service delivery competence from the viewpoints of educators and recent graduates of Australian applied sport and exercise …
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Service delivery and learning in automated interfaces
… to companies that must simultaneously provide service and learn about their customers through automated interfaces. The first part of the dissertation lays out the theoretical framework within which the analysis is carried. The second part addresses whether companies should use Internet-based …
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Public participation in service delivery at Umhlathuze Municipality
… the extent to which the public participates in service delivery, looking specifically at the level and nature of participation in service delivery processes, and perceptions communities have with regards to the type of services rendered. The study was necessitated by continuous protests over …
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Decentralization and health service delivery : Uganda case study
Thesis (M.C.P.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1998.
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Consumer-inclusive versus client-exclusive strategies of service delivery.
… versus client-exclusive strategies of service delivery.
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Successful service delivery of mass sports programs in Malaysia
This research explores successful service delivery of Mass Sports programs by using an organisational effectiveness framework and Appreciative Inquiry approach. The main aim of this research was to determine the factors needed for successful service delivery of Mass Sports programs and to promote …
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An evaluation of service delivery at eNdondakusuka local municipality
This study aimed at evaluating service delivery at e'Ndondakusuka Local Municipality. This evaluation was done on the delivery of two services which are water and refuse removal in the whole municipal area. This research was necessitated by the fact that different points of view reveal that the …
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Home Care Service Delivery: Proprietary Versus Non-Proprietary Organizations
… to a government/voluntary mechanism in the delivery of community-based social services? The proprietary organizations examined reflect the assumptions of a market mechanism while the non-proprietary organizations operate under the assumptions of a government/voluntary mechanism. These two …
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Essays on Dynamic Supply Chains and Service Delivery Systems
… with the design and management of product and service delivery systems in a human context. System Dynamics is a framework to understand, design for, and manage change emerging from both structural and behavioral features, and is uniquely suited to address policy questions in socio-technical …
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Decentralization, citizen participation and local public service delivery : a study on the nature and influence of citizen participation on decentralized service delivery in Kenya
… mechanisms in a bid to improve governance and service delivery. This has been largely in the context of decentralization reforms in which central governments transfer (share) political, administrative, fiscal and economic powers and functions to sub-national units. Despite the great …
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Digital framework for redefining South African Local Government Service Delivery
The emergence of new ICTs is triggering organisations into digital transformation, targeting their business model, resulting in a shift on how organisations operate and generate revenue. Moreover, high consumer technological demand and external dynamics also signify the need for organisations, both …
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Service delivery challenges in Gezubuso rural area of Msunduzi municipality
Submitted in fulfillment of the degree requirements of Master of Management Sciences: Public Administration, urban University of Technology, Durban, South Africa, 2023.
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Public participation in municipal service delivery in the eThekwini Municipality
Submitted in fulfillment of the requirements of the degree of Master of Management Sciences in Public Administration, Durban University of Technology, Durban, South Africa, 2021.
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Integrated development plan as a service delivery instrument in Ehlanzeni
Submitted in fulfilment of the requirements of the degree of Doctor of Philosophy in Public Management, Durban University of Technology, Durban, South Africa, 2024.
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Government electronic and mobile service delivery : a success factors model
… phenomenon of government electronic and mobile service delivery including mobile government service mechanisms. It is an area of management and information systems yet to be fully developed in many parts of the world with considerable variation in success and experience. The study concentrates …
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Challenges facing the executive agencies on service delivery in Tanzania
… the Executive Agencies in delivering their services. The study was carried out using a case study methodology. Four EAs which are Drilling and Dam Construction Agency (DDCA), Tanzania Public Service College (TPSC), Tanzania Food and Drugs Agency (TFDA) and Tanzania Meteorology Agency (TMA) …
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