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Showing 1 to 12 of 12 for “"SERVQUAL Model"”.

  1. Assessing customer's satisfaction and perception on call centre service quality using the servqual model

    Ali, Abdul-Wahid TalibThe Open University of Tanzania2009

    ou-tanzania Repository record

  2. The assessment of service quality and customer satisfaction using SERVQUAL Model: The Case Study of Tanzania Telecommunications Company Limited (TTCL)

    Temba, MaryThe Open University of Tanzania2013

    … customer satisfaction and service quality using SERVQUAL model within TTCL working environment. Other purposes include how customers perceive service quality; identify service quality dimensions that contribute to higher satisfaction, factors hindering customer satisfaction and what should be …

    ou-tanzania Repository record

  3. Service quality of English Islamic banks.

    Abdullrahim, Najat.Bournemouth University2010

    … methods, this research developed a modified SERVQUAL model for measuring service quality in English Islamic banks. The resulting instrument is intended to help the managers of Islamic banks based in England to measure their service quality and focus their attention on the service quality …

    bournemouth Repository record

  4. A qualidade no atendimento ao cliente: estudo em microempresas de João Pessoa utilizando a escala SERVQUAL

    Silva, Ana Maria Bernardino da.2016

    … through questionnaires applications using the SERVQUAL model for customers and closed questionnaires and semi open s owners, employees and customers of the companies surveyed. As for the results obtained in this research, it was perceived the need for more open communication between owner and …

    brazil-ufpb Repository record

  5. MODELO DE AVALIAÇÃO DOS CURSOS DE UMA INSTITUIÇÃO DE ENSINO SUPERIOR PRIVADA PARA UTILIZAÇÃO DENTRO DO PROCESSO DE PLANEJAMENTO OPERACIONAL DA CORPORAÇÃO - O CASO UNISUAM

    Cordeiro, Almir LeitePrograma de Pós-graduação em Sistemas de Gestão2008

    … Appears then, the necessity from utilization a model of internal assessment from the Quality Indicators used actually. The survey, starting initially by the SERVQUAL model, proposed to identify the template of best-suited for assessment from quality from the products offer, taking a look above …

    brazil-uff Repository record

  6. The Influence of Service Quality on Customer Satisfaction in Intercity Public Transportation: A Case of a Alsaedy High Class Bus Service

    Nkyami, Reverent T.The Open University of Tanzania2016

    … The service quality gap was established using SERVQUAL model by comparing expectations with actual perception of services. Correlation analysis was used to establish the relationship between service quality and customer satisfaction while Regression analysis was used to determine the most …

    ou-tanzania Repository record

  7. Service quality management in conference tourism : expectations versus delivery

    McCallaghan, Wilhelmina AlettaNorth-West University (South Africa) , Potchefstroom Campus2015

    … industry, to identify and analyse current models that can be used to measure service quality (the SERVQUAL model was found to be the most applicable in the context of this study), to determine the service expectations and service perceptions of conference delegates at the Quest Conference …

    nwu-za Repository record

  8. Determinants of customer satisfaction toward mobile banking : a case study of Bank Khartoum in Sudan

    Saleh, Husny Gibreel MusaUniversitas Islam Internasional Indonesia2025

    … Expectation-Confirmation Theory (ECT), and SERVQUAL model in a conflict-affected, developing economy context. The findings contribute to the literature by providing a new understanding of customer experience and digital trust in post-crisis banking environments. Additionally, the study …

    uiii Repository record

  9. Assessment of Challenges on Service Quality Delivery at Star Media Tanzania Limited: A Case of Arusha Branch, Tanzania

    Temaungi, DenisThe Open University Of Tanzania2015

    … indicated that StarTimes is failing on the SERVQUAL model dimensions and highlighted that the company ignores the need to provide its services that meet service quality characteristics such as reliability, responsiveness, tangibility, empathy and assurance. The study recommends that paid …

    ou-tanzania Repository record

  10. Quality systems and and service delivery in the UK leisure industry

    Williams, ChristineUniversity of Central Lancashire1997

    … The research project was developed so that the SERVQUAL instrument, devised by Zeithami, Parasuraman and Berry (1990), could be applied to a diverse range of leisure facilities; art gallery, museum, amusement park, leisure centre, golf course and theatre. Diversity was also achieved by the …

    cent-lancashire Repository record

  11. Hoe bind ik mijn klanten?

    Dekker, T.2020

    openu Repository record

  12. Metodologias estatísticas na avaliação da qualidade da prestação de serviços no ensino superior aplicando modelo SERVQUAL: perceção dos estudantes do Instituto Superior Dom Bosco

    Parruque, Castigo Jossefa2024

    … de Likert e, como ferramenta de avaliação, o modelo SERVQUAL. Ao analisarmos as dimensões do modelo SERVQUAL individualmente na avaliação da qualidade de serviços de ensino superior pelo ISDB, verificamos que as áreas de Tangibilidade, Confiabilidade, Presteza e Empatia obtiveram pontuações …

    aberta Repository record