Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 15 of 15 for “"Retail banks"”.
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Factors determining retail banks performance : case study Ubank
… the factors that determine the performance of retail banks in South Africa, and follows a case study approach in which Ubank is the focus. The purpose is to rank the identified factors in their order of importance for management's focus on improving the bank's performance. Performance is …
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An Assessment of the Impact of Liquidity and Capital Regulatory Reforms on Retail Banks in the United Kingdom
… the impact of regulatory reforms on UK retail banks, specifically examining the effects on stock market value, technical efficiency, and profitability. Using a mixed-methods approach, the study analyses the Banking Reform Act (2013) and the Financial Services and Markets Act (2023), …
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Business excellence model for retail banking
… now do much more to excel in the competitive retail banking environment of the new millennium. It is believed, and the findings of the present work support, that the formulation of a robust improvement model capable of guiding through the whole excellence pursuant process will provide a solid …
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The Impact of Technology on Customer Relationship Management (CRM) in UK Banks
… research investigates the relationship between retail bank customers in the UK and the technologies the banks have adopted to manage and build customer relationship management. The main objective is to explore the impact of these technological advancements on CRM in UK retail banks and the …
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Mismatch? Was Banken glauben und Kunden erwarten: eine empirische Studie ausgewählter Schlüsselfaktoren der Kundeninteraktion & -bindung entlang digitaler Customer Journeys am Beispiel deutscher Retailbanken
… customer interaction and retention within German retail banks. The study identifies a significant re-search gap, highlighting that previous studies have focused primarily on general customer experience aspects without a detailed analysis of specific expectations and their fulfillment in the …
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Moderating effect of service innovation in the Unified Theory of Acceptance and Use of Technology model – a mobile banking app perspective
The retail banking sector is undergoing unprecedented business disruptions due to changing consumer patterns and increased competition from non-banking institutions. The most practical responses to these new risks are digitalisation of the retail banking services and sourcing pragmatic approaches …
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An empirical analysis of European retail banking integration
… has taken place within the European Union retail banking sector during the period 1990-2008 by analysing both macro and micro data for the 15 European Union countries. The macro-data analysis is performed on 19 sets of various monthly retail deposit and lending rates to the two components …
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The effects of technology in retail banking
… is to analyze the effects of technology in the retail bank-client service delivery and will only refer to the back-office aspect of banking (and related technologies) as it becomes necessary to support the arguments or descriptions, therefore depth regarding this area will be intentionally …
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Productivity, efficiency and competition of UK depository institutions.
… characteristics of the UK building society and retail banking sectors are estimated using econometric techniques. The cost characteristics considered broadly fall into the three areas of productivity, efficiency and competitiveness. The study was undertaken with the aim of considering both the …
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Assessment of e-banking strategies in the banking sector in developing economies. Using gap analysis to develop e-service strategies in the banking context, a case study in Jordan.
Strategic planners in retail banks are increasingly challenged to improve productivity, ensure high service quality and reduce operations costs while implementing their e-service strategy. This work aims to assess the current e-service operations strategy in the bank sector in Jordan and develop a …
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Impact of financial distress on UK bank performance and customer loyalty : an empirical study.
… models to examine the performance of UK banks. This work aims at empirically examining and analysing the performance of UK retail banks amid the financial crisis, covering three periods: before, during and afterwards. In doing so, the accuracy of Altman‘s financial ratios of early warning …
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Financial Technology and Sustainability Strategies: In the Perspective of Banking Industry in Malaysia
… the fourth business unrest model, affecting the banks’ sustainability. A system innovation known as disruptive innovation effectively changes an established system or industry by adding practicality, ease of access, comfort, and an economical cost. In the financial services sector, this has …
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Bankfranchising als Organisationsform für die genossenschaftliche FinanzGruppe in Deutschland
… and reduces the individuality of the primary banks. Power structure and responsibility shift to the central level, the DZ Bank AG, making the credit cooperatives dependent on secondary institutions. The primary banks act solely as retail banks, leading to reductions in costs. The sales …
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Achieving competitive advantage in financial services through a strategic alignment of Relationship Marketing and Human Resource Management
… research findings from five case studies - retail banks and twenty in-depth personal interviews of high-rank banking executives - the requirement of better strategic alignment of RM and HRM as the means of successfully implementing relational service-oriented business strategies in a B2C …
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Investigating the significance of reputational risk In banks' financial performance
… neglecting the long-term financial impact on banks, and often overlooking key financial metrics like Return on Assets (RoA) (Cummins et al., 2006; Eckert & Gatzert, 2017; Fiordelisi et al., 2013; Gillet et al., 2010; Perry & de Fontnouvelle, 2005). Heidinger & Gatzert (2018) and Gillet et al. …