Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 16 of 16 for “"Relational Exchange"”.
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An Empirical Examination of Boundary Conditions of Relational Exchange
… literature overwhelmingly suggests that entering exchange relationships leads to positive outcomes for the exchange parties. Yet, not all exchanges employ relational exchange. Thus, research appears to lack an understanding of the boundary conditions of successful relational exchange. This …
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Power, conflict, norms, and transaction costs: A synthetic transaction cost analysis of discrete and relational exchange behavior between channel members
… that are correlated with particular types of exchange behavior. Asset specificity, frequency of transactions, bounded rationality, and the number of viable exchange partners are theorized to be related to exchange behavior. Exchange behavior is classified into two types: discrete and …
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Supply Chain Network Evolution: Demand-based Drivers of Interfirm Governance Evolution
Which form of exchange governance performs better in a dynamic environment? This remains an unanswered question in the transaction cost analysis (TCA) and relational exchange literatures. Some researchers purport that transactional governance provides superior performance by providing firms the …
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Vendor Firm Characteristics and Buyers' Perceptions of Transaction Costs and Relationship Governance
… cost, vendor selection, and buyer-seller relational exchange in studying how vendor firm attributes affect buyers’ perceptions of the vendor as well as their willingness-to-engage in a particular type of relationship exchange with the vendor. Two separate, but conceptually-related essays …
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Atmospheres of Change: Virtual Production
… how technological objects can be mediums for relational exchange. Building upon existing theories of technological frames as developed by social constructivists, I propose an “atmospheric frame.” The atmospheric frame gives rise to situations of negotiation and these situations are jumping-off …
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Relational Identity Negotiation: Redefining the Supervisor-Subordinate Relationship
<p>Relational identities are the 'nature of one's role-relationship' and refer to 'how role occupants enact their respective roles vis-├â┬á-vis each other' based on both role-based and person-based identities (Sluss & Ashforth, 2007: 11). Relational identities are an important element of …
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An Investigation of the Coherence of Instrumental Accumulation, Using a Sculptural Methodology
… vocabularies of dematerialization, expansion and relational exchange in the critique of sculpture, have provided a starting point to articulate what is implied or “mapped out but not socially recognized”1 by the structure of specialist categories. The practice-based work that has driven this …
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The influence of critical service incidents in a health and fitness club environment: exploring buyer and seller relationship perspectives.
… exploring the critical service incident from a relational exchange perspective, with the members and management of a health and fitness club providing the central focus of the buyer-seller relationship. This investigation adopted a pragmatic philosophy in methodological design, arguing that the …
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Explaining Buyer Opportunism in Business-to-Business Relationships
… information. Opportunism negatively impacts relational exchange tenets such as trust, commitment, cooperation, and satisfaction. Furthermore, perceptions of opportunism negatively affect firm performance. In lieu of the known negative effects of opportunistic behavior on buyer-supplier …
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Drivers of guest loyalty in the hotel industry in New Zealand: The role of staff loyalty, service quality, guest satisfaction and commitment, and the influence of loyalty programmes
… that hotels should allocate more resources to relational marketing at both the beginning and throughout the relational exchange. The new model is of considerable interest to both academics and practioners alike; as it gives a new dimension to the interelationship between service, staff, …
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Contact personnel versus the organisation : antecedents impacting relationship quality in the business-to-business context
… as well as its personnel play a critical role in relational exchange and the quality of the relationship that is built with the customer. A strong positive relationship links relationship quality to suppliers, contact personnel and buyer’s loyalty by focussing on both the organisation and the …
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Social capital and engagement in Nigerian small business marketing.
… engage with multiple networks in a long-term relational exchange relationship for marketing. The research findings identify engagement as a dynamic and iterative process resulting from network interactions, the strength of network ties, network interdependence and stability. This study's …
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Multifaceted Norms in SMC Export Cooperation: a Discourse Analysis of Normative Expectations
… research is based on the theory of contractual exchange developed by Ian Macniel, who is a lawyer. His theory presents a continuum where the self-interest maximiser is separated into the discrete end of a continuum of relationships and where the exchange is guided by discrete norms. In the …
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An Evaluation of Relational Control in International Franchise Networks in Emerging Markets
… literature recognises the role and importance of relational control in combating the control challenges and overcoming the standardisation-adaptation tensions in international franchise networks. However, there has been limited research undertaken to investigate how relational control develops in …
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Understanding the influence of customer relationship management strategies in the UK gambling sector : social exchange and relationship marketing perspectives
… two concepts that are mutually enriching: Social Exchange and Relationship Marketing theories. The two theories play an important role delineating loyalty program member’s and their behaviour. Where relationship marketing theory views mutual benefits within relational exchanges, it does not …
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Small Business Crews As High Performance Work Teams: The Role Of Vertical And Horizontal Familiarity
… role theory (Foa & Foa, 1974), leader-member exchange (Graen & Scandura, 1984) and team-member exchange (Seers, 1989) theories, within Grant's (2007) relational job design model, a conceptual model is developed and then empirically tested. It is proposed that through vertical team familiarity …