Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 92 for “"Quality services"”.
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The role of guarantees in superior quality services
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1996.
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A model for enhancing customer satisfaction for quality services and awareness through community participation
… users who are directly involved in receiving the services provided by the BPMC. The sample for the study was 400 survey respondents from the citizens living within BPMC. A structured questionnaire was presented to the respondents, selected through simple random sampling. Explor-atory Factor …
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Assessment of Challenges on Service Quality Delivery at Star Media Tanzania Limited: A Case of Arusha Branch, Tanzania
… are facing increasing challenges to provide quality services to their customers especially in the pay TV service sectorand it was conducted at the Arusha Branch of Star Media Tanzania Limited (StarTimes). Customer satisfaction may establish the success or cause company’s poor performance. In …
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Parent perceptions of the quality and availability of early intervention services for children with autism spectrum disorder in Saudi Arabia
This study analyzed parents’ perceptions of the quality and availability of early intervention services for children with Autism Spectrum Disorder in Saudi Arabia, while also studying the ways in which these perceptions differ based on the parents’ and children’s characteristics. Using subscales …
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The role of public participation in enhancing the quality of service delivery in the Makhado Municipality: a case study of Ward 02
… public participation and whether it enhanced the quality of ervice delivery. The methodology used in data collection was derived from primary data, which are answers from participants as well as secondary data derived from published literature. Quantitative approach wa mainly used for this study. …
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Two Essays on Financial Markets
… in spite of their large market share in ATM services. We expect that banks set lower nonmember surcharges than non-banks due to the restriction of uniform pricing, and the results show that this holds for some parameter ranges. However, when demand for ATM services at commercial locations is …
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Blue ocean strategy on service quality in Islamic Banking Sector in Johor
… exploiting new markets through the provision of quality services has become a key criterion for achieving competitiveness in the banking environment. Growth of Islamic Banks in Malaysia is to facilitate the business in terms of products and delivery of their services that comply with Islamic law. …
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The Effect of Motivation on the Performance of Public and Private Organizations in Tanzani: a Comparative Analysis of Tanzania Posts Corporation, FEDEX, SCANDINAVIA and DHL
… selected as a comparison in effectiveness in quality services provision. These organizations are DHL, FEDEX and SCANDINAVIA. The information collected was used to generalize the quality of services and motivation offered by the remaining organizations in Tanzania. Managers and frontline …
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Average effort extended in person hours to complete an initial child study team evaluation
… for staffing patterns necessary to provide quality services.</p>
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Exploring Attitudes of Four Groups of Stakeholders Toward Family Childcare and Recommending Best Practices to Promote Positive Experiences
… effective business practices and providing high-quality services to their stakeholders. Online surveys and virtual interviews were used to acquire the stakeholders' perspectives. The collected data revealed three principal thematic codes: family childcare provider, family childcare business, and …
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A novel approach for route generation and real-time scheduling for public services
Snowplowing and sweeping are essential services to municipalities, which affect travel safety, environment protection, and health to residents. To provide acceptable quality services, route optimization is one of the key strategies that allow for enhancing efficiency, saving costs, and balancing …
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Examining The Lived Experiences Of Families Who Have Adopted Children And Received Occupational Therapy Services
… and placed them in occupational therapy services. </p> <p>Method: Three different sets of parents were interviewed to gather data on the adoption process and on their experiences with receiving services from an OT. Each interview was conducted either with one or both parents present. Only …
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An evaluation of factors that influence service contract quality.
Until recently quality improvement has been mainly applied to manufacturing. However, experience and the explosive growth of the services industry has shown that opportunities for simultaneous quality improvement must be undertaken. Today, both the Government and contractors are facing growing …
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Knowledge and knower structures and recontextualising logics in an accounting curricular framework
… knowledge, competencies and skills to deliver quality services. In the modern business environment, this can take the form of financial accounting, reporting, planning and decision-making. This thesis identifies the need for change in the accounting curriculum to meet the requirements of the …
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UAB „Guarana“ teikiamų paslaugų kokybės vertinimas /
High level of customer service, the optimal quality of services ir one of the most important factors for the organization to operate effectively and competitively in the constantly changing business environment. Organizations creates a range of measures to improve the quality of services in order …
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A study to determine how many person hours are expended by learning consultants and school psychologists to complete an evaluation from initial referral to final placement
… school districts may need in order to provide quality services.</p>
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Performance management and the utilisation of municipal resources: The case of eThekwini Municipality
… that impede the effective provision of basic services to its citizens. Consequently, there are frequent occurrences of violent disruptions known as 'service-delivery' protests, which signify community dissatisfaction with the performance of municipalities. As a measure to contribute to …
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A framework for provisioning algorithms as a service
… and high-end virtual resources to achieve high quality services. This thesis presents the design, implementation and evaluation of a framework for provisioning algorithms as a service in the cloud. This framework introduces solutions to help clients overcome different concerns and difficulties, …
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LUKU Service Quality and Customer Satisfaction in Tanzania: A Case Study of Kinondoni Municipal
… of Lipia Umeme Kadiri Unavyotumia (LUKU) service quality and customer satisfaction in Tanzania. The general objective of the study was to analyze LUKU service quality and customer satisfaction in Tanzania. Specific objectives included: to identify factors that influence LUKU service customer …
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