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Showing 1 to 1 of 1 for “"Quality in Attendance"”.
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Qualidade nos serviços:um estudo de caso de atendimento ao cliente em lojas de departamentos
… to show, through from the conceptions and definitions of the quality, an aplication of the method by Analytic Hierarchy Process (AHP), a goal to reach a maxivaluation with quality in attendance to the customer. In this judment, are established the determinants of quality, chosen with the …