Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 2 of 2 for “"Qualidade em atendimento"”.
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A qualidade no atendimento ao cliente: estudo em microempresas de João Pessoa utilizando a escala SERVQUAL
… in order to propose suggestions for improvement that maximized the quality of care offered. Regarding the methodology of the survey, this was a quantitative research for the information to be measured and worked; and descriptive, which sought to describe the perceptions of the people …
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Atendimento de excelência em bibliotecas: estudo de caso na biblioteca do Instituto de Ensino Superior da Paraíba
… to delight your customers the company has to implement a culture and practice of excellence in the relationship with your client, who is now a matter of business survival. In this context, it is necessary that librarians managers give more attention in the category customer service, returning the …