Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 43 for “"Public service delivery"”.
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An analysis of business intelligence for improved public service delivery
The public sector can be described with different types of public policies and by the services the organisations deliver to citizens. Public sector organisations are implementing e-government projects as mechanisms to enhance public service delivery. However, public sector e-government projects in …
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Interlocal cooperation in public service delivery: the case of Virginia
… agreements in the areas of administration and public safety. 7. There is more interlocal cooperation between counties and towns than between any other combinations of governmental units in the state. 8. Virginia counties and towns participate more often in interlocal agreement than do cities. …
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Impact of Decentralization Reforms on Public Service Delivery at the Local Self-Government /
Decentralization has shaped public service delivery and local self-government structures as most states have transformed power, resources and responsibilities to authorities on their sub-national level and it has aided a more equitable distribution of public services and increased citizen’s …
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Public service delivery in the Democratic Republic of the Congo : a case study approach
This study examines service delivery in the Democratic Republic of the Congo. It focuses specifically on the effectiveness of the Congolese Customs and Excises Office (OFIDA) in the provision of customs services. The main focus of this study is to examine the need of addressing the end product …
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The Activities , Drivers and Barriers of ‘Electronic Public Service Delivery’ in Dubai’s public organisations
Abstract The quest to transform the delivery of government services through innovative and electronic means has been embraced by public organisations worldwide in an ever rising phenomenon, sought after to reap some of the potentially rewarding benefits of the digitisation of government services. …
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Inside the App Bureaucracy: The Use of Smartphone Apps in Public Service Delivery Organizations in Pakistan
… for monitoring of frontline officials in delivery of public services. Development literature has expressed doubt about transformative impact of digital technologies on entrenched bureaucracies in developing countries. While smartphone monitoring apps have improved speed and reliability of …
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Social value creation through community engagement in public service delivery: A qualitative comparison of UK and Vietnamese contexts
The transformation of the welfare state and public service delivery in the UK towards marketisation and managerialism resulted from the perceived inefficiency of state-led public services and an increased welfare burden (Osbourne ad Gaebler, 1992). However, it is also argued that the values created …
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Decentralization, citizen participation and local public service delivery : a study on the nature and influence of citizen participation on decentralized service delivery in Kenya
… mechanisms in a bid to improve governance and service delivery. This has been largely in the context of decentralization reforms in which central governments transfer (share) political, administrative, fiscal and economic powers and functions to sub-national units. Despite the great …
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Values Public Managers Hold, Organizational Environments, and Public Service Characteristics in Explaining the Choice of Public Service Delivery Modes: Focused on County and City Governments in Virginia
… several decades, local governments have provided public services through a dynamic process including direct public delivery and market contracts. These public service delivery modes have been influenced by the dominant paradigms in contemporary public administration such as New Public Management …
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Rurality and the people-centric approach to public service delivery in the digital age–a study of South African rurality as a proxy for low- and middle-income country contexts
… design to enhance our understanding of the public value of information and communication technology (ICTs) and the nature of services delivered in low- and middle-income settings. Understanding the intricate relationship between rurality, ICT expansion, and service delivery in low- and …
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Empirical essays in development economics: Evidence from Bolivia
… on development economics, with applications to public service reform, policy evaluation, and community-driven development in Bolivia. The first chapter investigates the potential of information technologies to improve public service delivery and empower citizens in the context of two unusual …
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Mobile Service Delivery: a systematic literature review of m-Government in South Africa
… (ICTs) has transformed how governments deliver public services to citizens. However, research has highlighted the inadequacy of electronic government (e-government) to improve public service delivery, particularly in the developing world. The ubiquitous nature of mobile phones presents the …
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The political logics of patronage : uses and abuses of government jobs in Brazil
… detailed understanding of how politicians target public employment and how that affects governance and public service delivery. This dissertation contributes to fill this gap. I identify five distinct rationales that drive politicians' use of government jobs: managing bureaucrats (to deliver …
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Information and communication technology (ICT) for accountable service delivery in informal settlements: A case study of Imizamo Yethu, Cape Town
… Technology (ICT) can potentially transform service delivery, uplifting living and socio-economic standards and fighting poverty (Ahmed, 2020, p. 9; Mashamaite, 2014, p. 231). In South Africa, metros like the City of Cape Town, City of Johannesburg, and City of Tshwane have been using some …
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Sustainability, the voluntary sector and local governance in East Yorkshire
… Local Biodiversity Partnerships (LBPs) and Service Delivery Mechanisms (SDMs) such as Compacts. Drawing on approaches to governmentality and scalar politics, it investigates the VCS-state governance relationship, tensions around local sustainability governance, and the scalar political …
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Water provision within Sub-Saharan Africa: A case study of Namibia
… Africa, emphasizing the under studied domain of public service delivery, particularly within local government responsible for critical services like drinking water, wastewater treatment, sanitation, and waste management. Centered on Sub-Saharan Africa, specifically Namibia, this qualitative study …
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Norm Articulation in International Organizations: Democracy, Governance, and Participation at the UNDP and the World Bank
… The World Bank prioritizes government public service delivery efficiency and effectiveness in achieving development goals, while the UNDP favors civil society empowerment and participation in decision-making procedures and government policies. These logics affect the way the leader is …
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Making sense of public administrative leadership in the Republic of Ireland: an interpretive research project
… is a research into the perceptions of senior public administrative leaders in the Republic of Ireland regarding their own leadership at the time when Ireland was facing a significant socio-economic crisis. The research examines the senior Irish administrative leaders’ own perspectives on how …
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Governmentality: Welfare, Health and Higher Education as Sites of Agency, Resistance and Identity
… that is submitted here for the degree of PhD by publication comprises one book, one book chapter, and fourteen papers published in peer-reviewed journals. Many arise from qualitative research projects on which I was the appointed researcher. I am sole author on five of the publications, lead …
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