Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 82 for “"Professional services"”.
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An investigation of client loyalty in the construction professional services sector
Construction professional services (CPS) suppliers perform several vital roles in the construction industry. Arguably, their success (and, in hard times, their survival) is determined by the loyalty of their clients. Loyal clients provide a reliable stream of revenue and help generate new business …
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Innovations in professional services firms engaged in outsourcing of IT services
… thesis is to understand the unique features of Professional Services Firms and the challenges associated with effective knowledge management in these firms. A framework is developed to analyze innovations in this industry, based on: type and process of innovation, readiness of the firm for the …
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The factors that influence the marketing of professional services : a case study
Submitted in fulfillment of the requirements of the Degree of Master of Technology: Marketing, Durban University of Technology, Durban, South Africa, 2013.
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Sourcing of public sector building surveying and engineering professional services : a framework for progression
… management was amongst the most popular services outsourced. The main driving factors were cost saving, improvements to operational capacity, and access to skills and technology. The popular contract values were up to £5m, and greater than £20m with contract durations 3 – 5 years and 10 …
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Financialisation of the professional services firm : strategy, governance and the lived experience of partners
… strategy and governance of the contemporary UK professional services firm (PSF) and the lived experience of its partners. The study is placed in the context of change, externally in the regulation and competitive environment of PSFs, and internally in terms of the commercialisation of the PSF …
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Leadership Perceptions of Millennial Generation Professional Services Employees and the Link to Job Satisfction
… full-time employees at a mid-sized professional services firm in the United States? Data collected via a survey demonstrated there is a relationship between perceptions of leadership style and job satisfaction (rs = .32, p < .01), and that the relationship is stable regardless of …
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Investment in Training for Professional Services Employees: Relationships Between Training, Employee Performance, and Retention
Abstract Professional services firms invest substantial time and funding in employee training, and an understanding of the return on these investments will be of great interest to those firms and their stakeholders. I undertook this quantitative study to understand the relationships between formal …
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The Use & Consequences of Performance Management & Control Systems : A Study of a Professional Services Firm.
It has long been recognized that Performance Management and Control Systems (PMCSs) impact positively on organizational efficiency and effectiveness by affecting the behaviour of organizational participants. However, PMCSs also create tensions between achieving shortterm and long-term objectives …
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Complementary capabilities in dynamic environments : the evolution of professional services in information technology product firms
… organizational capability is the business of professional services - e.g., consulting, systems integration, and custom implementation. Considering the expansion into professional services as a type of related diversification, the first paper uses panel data of U.S.-based IT product firms from …
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Doing the heavy lifting: the experiences of working-class professional services and administrative staff in Russell Group universities
… yet addressed the experiences of working-class professional services and administrative staff, who form a critical part of the political economy of knowledge production. This study used an interpretative approach, combining narrative inquiry and semi-structured interview questions to elucidate …
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Management model applying lean six sigma to improve the performance of an SME in the professional services sector
… to improve the performance of an SME in the professional services sector. Through the DMAIC process, a diagnosis of the company was carried out, finding the root causes of its main problems, Lean tools such as 5s and virtual Kanban were applied in a pilot test in the organization. After …
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An Evaluation of the Effects of a Pay for Performance Plan on Productivity of Employees of a Professional Services Firm
… pay for performance plan in a professional services firm. The new plan was implemented after productivity decreased under an existing plan. Performance of staff and senior level accountants was analyzed across three departments under a three-year baseline and a two-year …
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Understanding account management in professional services relationships. Conceptualising a value framework of account management from client and professional perspective in the audit, tax and management consultancy industry.
Professionals take centre stage in the delivery of professional services and the role of account management has received little research attention. This thesis concerns the value of account management in professional service relationships in the audit, tax and management consultancy industry, …
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An Examination of how participation in a cohort-based leadership development program for high-potential employees contributes to the development of leaders at a Major Professional services firm in the United States
… leadership development program within a major professional services firm in the Midwest United States. Leadership development is a top priority for many organizations and a critical driver of success. Effective leadership is also recognized as a source of sustainable competitive advantage and …
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The relevance of project management best practice and its application in the UK construction industry
Professional project management associations have produced practice standards that may be used by practitioners, professional services firms and clients. This research was undertaken to explore the relevance of these professional project management practice standards (PPMPS) and their application …
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Influential factors in the design and implementation of electronic assessment at a research-led university
… this thesis set out to examine how academic and professional services staff at a pre-1992, research-led university engaged with electronic assessment (e-assessment), and the extent to which the structures and formal policies impacted on design and implementation. Data were collected through a …
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