Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 42 for “"Poor service delivery"”.
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Assessing community participation in the Integrated Development Plan to enhance service delivery at Mbizana Local Municipality
… Plan. The study aimed to identify the causes for poor service delivery in the Mbizana Local Municipality. The study attempted to comprehend if this poor service delivery is caused by the inadequate management of an Integrated Development Plan (IDP) or the lack of community participation in local …
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The impact of weaknesses in the Urban Councils Act on efficient and effective service delivery in urban local councils in Zimbabwe
This study focuses on the impact on service provision arising from uncertainties in the UC Act. There are serious problems with the delivery of basic services in urban areas: including frequent interruptions in water supply, persistent power cuts, uncollected refuse, poor health services and …
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Constraints to the implementation of public private partnerships for hydropower generation : the case of Uganda
… an environment of constrained public budgets and poor service delivery, private sector participation through Public Private Partnerships is increasingly being utilised as a vehicle to deliver public infrastructure. However, implementation is often problematic with varying degrees of success in …
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Ensuring service excellence by realising the full potential of police officials
… is based on the nature and quality of the services i t receives from public servants. These public servants are the frontline service providers to the citizens of South Africa, the "face" of the government. The government published the Batho Pele White paper as an initiative, to improve the …
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An evaluation of political interference in the administration of service delivery in uMlalazi Local Municipality of Kwazulu-Natal, South Africa
… political interference in the administration of service delivery in uMlalazi Local Municipality, Kwazulu Natal. The aim of the study was to identify the challenges and the concerns of municipal officials, ward committee members and politicians about political interference in their administrative …
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Geotechnical considerations for onshore wind turbines : adapting knowledge and experience for founding on South African pedocretes
… of addressing electricity capacity deficits and poor service delivery. In doing so, substantial wind farm development has been proposed for the Western, Eastern and Northern Cape of South Africa, with several projects already underway. Wind energy, from a technological standpoint, is regarded as …
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Incremental support structures for housing and urbanisation
… the city's most vulnerable citizens experience poor service delivery and poor living conditions. This project proposal challenges the current approach to housing delivery and the upgrading of informal settlements in urban areas of South Africa. It is positioned within a complex informal housing …
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Organisational commitment and organisational citizenship behaviour : the mediating role of job insecurity among contract employees at selected Gauteng Provincial Government
The increasing dissatisfaction with poor service delivery in South Africa means that the public sector requires committed employees who feel they are part of the organisation to render quality services to the public. In recent years, as part of austerity measures to address budget deficits, …
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Political Regimes and Social Well-Being in the Sahel: An Analysis of Gendered Development and Children's Education
… to chronic underfunding of education and health services. In Mali and Burkina Faso, repeated coups and insecurity have affected schools and hospitals, disproportionately affecting girls and displaced women. Chad's one-party dominance reflects how systemic exclusion and poor service delivery …
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Investigation on the implementation of Batho Pele principles on service delivery: A case study at Thulamela Local Municipality
… government's commitment to improving the basic service delivery to the citizens in this regime, the South African municipalities are still faced with serious challenges toward better service delivery. This study however focused on the investigation of the Batho Pele principles in the Thulamela …
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The role of community participation in community development: the case of Jozini Local Municipality (1994-2014)
… from the protests of people complaining about poor service delivery in the selected local municipality. Community Participation was seen as one solution to overcoming the problem of sustainability of community development projects. The study proposed that poor community participation results to …
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Exploring potential reforms to address the high costs of medical malpractice litigation in South Africa
… in a vicious cycle of resource depletion, poor service delivery and constantly increasing rates of medical malpractice incidents. This research aims to add to the body of work in South Africa concerning the adverse effects of medical malpractice claims. This dissertation provides a …
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The Role of Motivations in Retention of Employees : A Case of Tanzania Portland Cement Company (TPCC)
… assess the demotivating factors that leading to poor service delivery. A sample size of 96 respondents were used. The Questionnaires, Interviews and other secondary sources were used to collect the data. Quantitative approach was used and both random and purposive sampling techniques was used to …
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The perceptions of youth on service delivery violence in Mpumalanga Province
… townships (Mpumalanga Province) towards service delivery violence. The aim of the study was to identify the challenges and the concerns of protestors and to highlight the perceptions of the youth about the causes of poor service delivery. This study started by reviewing the constitutional …
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Skills adequacy and service delivery among health professionals at Umphumulo public hospital
… Africa has experienced skills inadequacy and poor service delivery in the health sector, and the case of uMphumulo Hospital has become of particular concern. In many organizations, skills adequacy and service delivery coexists and interlinks in order to produce quality service delivery. This …
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True, reliable and valid? : data and community experience in the case of the janitorial service social audit
Across South Africa, poor and working class people are rising up in violent protest because of poor delivery of basic services. The frustration and rage is palpable and points to the high expectations that South Africans have in the post-apartheid state. At the same time municipalities are …
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Health systems constraints and facilitators of national immunization programs in low- and middle- income countries
… performance of NIPs can be associated with the poor state of health systems in LMIC. Despite this, the interaction between NIPs and health systems is poorly understood. In addition to this, systematic evidence on how health systems constraints and facilitators impact on the performance of NIPs …
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Local government in South Africa – Efficiencies revisited
Poor service delivery is the continuous song sung by monitoring bodies such as the Auditor Generals and service delivery riots have increased over the years. Efficiency refers to the fact that there should be no waste in the use of resources and that there is rationality in their use. In turn, …
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An exploratory study of the effectiveness of the Namibia Public Workers Union (NAPWU) as a collective bargaining unit for workers in the civil service: A case study of the Namibian Broadcasting Corporation (NBC)
… which recruits its members from the, public service and parastatals. Its effectiveness in representing its members is of major importance in order to avoid labor unrest which may lead to poor service delivery to the public. Therefore this paper explores the effectiveness of NAPWU as a …
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Factors affecting public trust in government digital services in developing countries: a case of South Africa
… in developing countries has been grappling with poor service delivery often evidenced by perpetual destructive service delivery protests. Slow economic growth has further eroded the government capacity to deliver public services effectively and efficiently. The advent of government digital …
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