Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 32 for “"Perceived service"”.
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The effect of price, brand name, and level of advertising on perceived service quality, perceived service value, and purchase intention of the lodging industry
… of advertising on consumers’ perceptions of service quality, service value, and their willingness to stay at a lodging facility. Hypotheses are derived from a conceptual model to posit the relationship that the three extrinsic cues of price, brand name, and level of advertising have with the …
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Consumer expectations of services and their effect on perceived service quality
… the research that falls under the umbrella of ""services research"" has been concerned with perceived service quality. Researchers who try to explain and predict perceived service quality view consumer expectations of services as an important construct in the perceived quality formation process. …
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The impact of performance-based reward system (PBRS) on customers' perceived service outcomes
… examined the impact of PBRS on public sector service quality in Botswana by exploring whether different levels of customer oriented PBRS schemes impact customers’ perceptions of service quality. Six government departments were examined, three categorised as having high levels of customer focus …
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Survey of Nigerian University Student Affairs Services: a Comparison of Students' Perceived Service Importance and the Students' Level of Satisfaction
… Nigerian university student-affairs serviceshave been characterized by negative campus activism, violent demonstrations, and the destruction of lives and properties, the result of which led to the closing down of many Nigerian universities. Thus far, little empirical data exist …
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Is the Red Line really that bad? : an assessment of the actual and perceived service provided by the MBTA's Red Line
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1984.
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An investigation into the dimensionality of service quality across services in HE and its relationship with value and satisfaction
… have led higher education institutions (HEIs) as service organizations to operate in a highly competitive environment. As the sector is becoming more dependent on tuition fees paid directly by students who are increasingly considered as customers, HEIs will need to place greater focus on the value …
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An Investigation of the Antecedents and Consequences of Affective Commitment in a U.S. Hospitality Organization
… include organizational commitment to employees, perceived organizational support, employee empowerment, and job satisfaction; the consequence is represented by employee perceived service quality. Previous studies suggest that affective commitment has positive effects on employees' organizational …
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Quality service delivery in tertiary institutions in Ghana: a comparative study of public and private universities
… that in competitive milieu, measurement of service quality using country-specific scales would speedily help identify problems, adequately improve service performance, better evaluate consumer satisfaction and enhance competitive advantage. However, there is a dearth of empirical …
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Student intent to persist relative to perceptions of service quality and satisfaction with selected onboarding services in community colleges
… plague community colleges. A framework linking perceived service quality, satisfaction, and behavioral intent has been identified in the existing literature and found to be useful in various service sectors outside of higher education. Purpose: To explore the relationship between community …
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Study Abroad Motivations, Satisfaction and Loyalty: the Impact of Service Quality, Acculturation and International Student Characteristics in Higher Education
… the host country culture, and mediating role of perceived service quality, considering the services provided by the host institution. In the qualitative phase of the research 40 in-depth interviews were conducted with international students between 2018 and 2020, hence the second sampling was …
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The effects of price and brand on consumers' perceptions of service quality, service value and behavioral intentions: Pre-purchase versus post-purchase
… a conceptual model explaining the effects of perceived price and perceived brand on consumers' pre-purchase service expectations. This research also addresses the extent consumers' perceptions of value mediate the relationship between consumers' perceived service quality (i.e., pre-purchase …
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Customer satisfaction amongst black customers in the fast food restaurant industry
… responsiveness, assurance, and empathy) of service quality contained in the DINESERV Instrument (Stevens, Knuston, and Patton, 1995), in a fast food restaurant and explore the differences in perceived service quality for customers. The study focused on black consumers as they are the …
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EXPLORING SERVICE QUALITY IN THE ISLAMIC BANKING INDUSTRY IN KUWAIT: ANALYSIS OF CUSTOMER PERCEPTIONS
Service quality management is an important organizational factor, through which organizations differentiate themselves, compete, and take the lead in the marketplace. It is even more challenging for banks and financial services which, by and large, offer products and services that are difficult for …
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Co-creation and user value in the smart city digital sharing economy: perspectives of expatriates in Dubai, UAE
… Dubai are in relation to value from co-created services and the sharing economy and how value-in-use is perceived. The study addresses gaps in the current body of knowledge relating to value co-creation in the public sector, as much of the current research is focused on commercial value …
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Service Learning in a Collegiate Recreation Program: Understanding the Impacts on Personal Understanding and Academic Success in Therapeutic Recreation vs Non-Therapeutic Recreation Concentrations
<p>Service Learning is steadily becoming a more utilized method of teaching in collegiate settings and thus the purpose of this research was to (1) Examine how service learning in a collegiate recreation program may or may not benefit students academically and personally and (2) Determine if …
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Examining the Impact of Customer Digital Literacy and Artificial Intelligence Literacy on the Adoption of AI-Enabled Mobile Banking Services
… personalised, and automated financial services. While countries such as the United States of America (USA), China, Singapore, Canada, and the United Kingdom have advanced Artificial Intelligence-enabled mobile banking (AIMB) ecosystems, New Zealand remains at an early stage of adoption. …
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Factors influencing customers' satisfaction in tourist hotels in Tanzania
… is significant relationship between the level of perceived service quality and customer satisfaction in tourist hotels, to assess the extent to which perceived price influence customer satisfaction in tourist hotels and to evaluate whether the hotel location has significant influence on customer …
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The relationship between employee turnover and customer service quality in casino restaurants
… the relationship between employee turnover and perceived service quality in casino restaurants. The restaurants were buffets, steakhouses, and coffee shops in casinos in three geographic locations. The study uses both cross-sectional and time-series data in a linkage model. It then analyzes the …
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Dynamic route choice in hurricane evacuation
… class, length of a route, and availability of services (gas stations and hotels) had an effect on evacuation route choice. The magnitude of the coefficients of perceived service, accessibility, and distance differed among those evacuating in the first half of the evacuation period versus those …
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The Rise of For-Profit Education Alternatives in Central Texas: A Comparative Study of Satisfaction Between Competing Programs Using the Student Satisfaction Inventory<sup>TM</sup>
… satisfaction is one method for determining service quality, and can provide valuable insight into the students' expectations and perceived service quality. The recent introduction of an FPEI's audio production program in the Central Texas region has created competition for an already …
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