Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 30 for “"Ombudsman"”.
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Institutionalizing Ombudsman: An Analysis of Two External Facing Ombudsman Offices in the U.S. Federal Government
The number of Ombudsman offices in U.S. federal agencies rose dramatically in the 1990s. This study investigates why, despite the efforts of policymakers to force staff reductions across the federal government, Ombudsman offices continued to be established to the point that almost every agency has …
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The European Ombudsman : legal basis, remedies and major achievements
… with a brief overview on the office of the Ombudsman, its origins and how it spread across Europe and then across most other countries around the world. The purpose of this concise description is to familiarise oneself with this office, and to facilitate the understanding of the office of …
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Az alapjogvédelem letéteményese, a jogállami garanciák új nemzedéke: az ombudsman
… illetve annak legstabilabb bástyája, az ombudsman hivatala. Megszűnt az állampolgári jogok országgyűlési biztosa funkció, helyette létrejött az alapvető jogok biztosa pozíciója. Dolgozatom során arra keresem a választ, hogy a szakombudsmani pozíciók megszűnésével érvényesülhetnek-e az …
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Insurance law and the Financial Ombudsman Service [in 3 volumes]
… study there is of the workings of the Financial Ombudsman Service ('FOS') and a comparison between court and FOS attitudes and approaches to insurance cases. A court and the FOS may decide matters differently because the FOS does not have to apply the law strictly, whilst a court does. The author …
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Evaluating the ombudsman : a preliminary investigation of South Africa and Botswana
… in particular in South Africa and Botswana, the Ombudsman institution was only established in 1995 and 1997 respectively. The institution is still at an infant stage and needs to be nurtured and protected. The study seeks to demonstrate and evaluate the extent to which this institution has been …
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Towards press freedom through self–regulation : trends in South African press ombudsman cases (August 2007 – August 2011)
… press self-regulation fiercely contested and the ombudsman of the Press Council of South Africa (PCSA) defending the press' constitutional right to freedom of expression. Extensive arguments have been made by government, the public and the press for other forms of press regulation, such as …
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20 years of ombudsmanship in Malta : an appraisal
… democratic measure. Sweden gave birth to the Ombudsman institution which proliferated worldwide. This institution provided citizens with an alternative dispute resolution. It is a remedy which complements the Court yet it is free, informal and fast. The Ombudsman’s mission is to maintain a …
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"They Just Want Someone They Can Talk To:" Administrative Perceptions of Prison Grievance Resolution Programs
… of Corrections and the Head Corrections Ombudsman in the state of New Jersey were interviewed. Effectiveness is determined through a comparison of what administrators report and the stated objectives of each program. It is hypothesized that administrators from both states will believe the …
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Evaluating media self-regulation in Namibia
… challenges of self-regulation under the Media Ombudsman, established in response to calls for media accountability. Using a mixed-methods approach, the research incorporated both quantitative and qualitative data. Participants included complainants, news editors, media practitioners from public …
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The Victim-Patient’s Search for Redress: Evaluating Responses to Patient Safety Incidents in Nigeria
… three primary response models: Litigation, Ombudsman, and No-Fault Compensation, and evaluates them on the framework of the CRAC objectives. Litigation, while ensuring individual accountability, is hampered by systemic inefficiencies, financial barriers, and protracted processes amongst …
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Does the tax administration act sufficiently protect the taxpayers' right to privacy or provide the taxpayer with a right to be informed?
… by the Commissioner. The newly appointed tax ombudsman will be a more cost effective remedy for challenging the powers of SARS and it is likely that the future will bring about more precedents that will prevent the abuse of powers. The Tax Ombudsman will have a duty to educate taxpayers' about …
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Schoolwide Services for Students That Attend Private Schools: A Policy Recommendation to the Every Student Succeeds Act
… (1) set asides discontinued; (2) state appointed ombudsman; and (2) state as the provider of services. Upon reviewing the reauthorized law, I found an area that allows for inequitable services to students who attend private schools wherein excess of forty percent of the students come from low …
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Client perceptions of Child Protective Services
… less secrecy. The use of an outside person, or ombudsman, to informally mediate disagreements is also suggested for improving communications between clients and CPS workers.
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News as a commodity vs. news as a public good : adaptation strategies of South African Newspapers in the Digital Era
… different newspapers were reported to the Press Ombudsman for inaccurate reporting in recent years. In-depth interviews were conducted with key informants from the selected cases. In addition to that, a key informant from the office of the Press Ombudsman was also interviewed to provide further …
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The Information Environment of Academic Library Directors: Use of Information Resources and Communication Technologies
… Other findings include the need for a technical ombudsman, a managerial-level position reporting to the library director; the importance of information management as an administrative responsibility; the importance of trust when evaluating information; and the importance of integrating …
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Complaints procedures in local government.
… although councillors, the courts and the Local Ombudsman all have a role to play in this area, there is still a need for authorities to have internal complaints procedures. The major part of the study explores in detail the extent of authority-wide internal complaints procedures in local …
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Consumer redress; an enquiry into individual mechanisms providing access to justice for consumers
… of these alternative schemes are the Private Ombudsman Schemes and the Trade Arbitration Schemes. The study proceeds to review these schemes concentrating on three issues: (i) structure and procedures, (ii) motive for creation, (iii) effectiveness in respect of consumer dispute resolution. …
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An assessment of the anti-corruption strategies in Namibia's public sector
… are the Offices of the Auditor General and the Ombudsman, the Anti-Corruption Commission and the Namibia Police, to mention but a few. In the Namibian context, anti-corruption mechanisms and strategies refer to public policies, laws and institutions that came into being to combat corruption …
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Putting the Person Back Into Property: An Assessment of the Place of Human Vulnerability Within Mortgagee Possession Claims Against Homes
… at the role vulnerability plays in Financial Ombudsman Service (‘FOS’) complaints about lenders through an analysis of FOS database decisions. Finally, Chapter V considers the scope for human rights and discrimination challenges to make relevant different types of mortgagor vulnerability. Five …
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Perspectives on Mistreated Homebound Older Adults Living in Geographically Isolated Communities
… staff, public health nurse, long-term care ombudsman, Cooperative Extension agent, faith leader, social services supervisor) participated in semi-structured interviews conducted via Zoom. Data were analyzed using reflexive thematic analysis, yielding five major themes: neglect and isolation …
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