Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 14 of 14 for “"Offshore outsourcing"”.
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The attractiveness of the Western Cape for offshore outsourcing contact centres
… the attractiveness of the Western Cape for offshore outsourcing contact centres and suggests a series of normative business practices contact centres can adopt to achieve superior organistional efficiency and performance. A literature review defines the concept of a contact centre and …
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A cultural analysis of information technology offshore outsourcing: an exercise in multi-sited ethnography of virtual work
… virtual field of Information Technology (IT) offshore outsourcing. The Principal Investigator adapted and applied an ethnographic approach for her fieldwork in order to understand the norms, beliefs, and values about work, as well as the relationship between cultural differences and virtual …
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Systematic prioritization of considerations in making offshore software development outsourcing decisions
Offshore outsourcing of software development projects has become increasingly prevalent over the past decade. In order to avoid potential pitfalls in outsourcing, companies must carefully select who to outsource to. Although general guidelines exist for those companies to consult, they are not …
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Case study on re-architecting of established enterprise software product : major challenges encountered and SDM prescriptions from lessons learned
… based primarily on literature reviews in offshore outsourcing, systems and project management (SPM) and product design and development (PDD), for a detailed analysis of key challenges encountered by the project under study. The paper also investigates if specific key challenges could have …
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Business Process Outsourcing: An Exploratory Study
… study examines the emergence of Business Process Outsourcing (BPO) in white collar occupations. Recent BPO practices are compared to the offshore outsourcing of production in the context of the shift from Fordist to flexible production. The study considers BPO in light of Harry Braverman's theory …
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Information technology outsourcing by large Australian organisations
Outsourcing of Information Technology (IT) is a well-established part of Australian business. Offshore outsourcing of IT support and development is a critical and widespread part of the globalised Australian and other nations’ economies. In Australia, national organisations such as the National …
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An Evaluation of American Companies that Outsource Manufacturing to China: Decision-Making and Performance
<p>The topic of outsourcing ranks at the top of business issues for a wide variety of companies (Wery, 2004; Ezrati, 2004). The majority of American companies believe that offshore-related matters rank as the most strategic decisions that management is expected to make in the next 12 months (Wery, …
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Integrated decision support model for global sourcing
… two case studies involving local insourcing and offshore outsourcing, respectively. This study demonstrates the need for incorporating explicit valuation of 'softer' strategic, operational and risk components along with the 'hard' financial analysis when making sourcing decisions.
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Managing global software development teams : technology and policy proposals for knowledge sharing
… stakeholders in various areas of knowledge-based offshore outsourcing to discuss strategic, economic, organizational and technical issues raised in various environments. Large and small firms, various industries, and various business models were covered. The context provided by these stakeholders …
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Exploring Knowledge Transfer and Knowledge Building at Offshore Technical Support Centers
… and knowledge building processes observed at offshore Technical Support Centers (TSCs) in China. Utilizing a multiple case study approach, the study examines how knowledge was transferred from the US-based support center to the China-based offshore support center, and how individuals and the …
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Brokering Culture and Labor: An Anthropological Analysis of IT Offshore Labor between Japan and India
The rapid expansion of information and communication technology (ICT) has accelerated the distribution of work across geographically dispersed areas, and this transnational relocation of work is viewed as a seamless transaction by proponents of technological globalization. However, a close …