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Showing 1 to 13 of 13 for “"Net Promoter Score"”.
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Predicción del Net Promoter Score ante la falta de encuestas
… para medir la experiencia de los clientes es el Net Promoter Score (NPS). Este indicador se construye a partir de las encuestas que contestan los clientes. En una plataforma de comercio electrónico, el NPS de los compradores nos permite conocer la experiencia de compra en la plataforma y la …
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Propuesta de modelo de análisis de portafolio de clientes. Caso: Empresa Comercial de Agroinsumos
… utilizando Recencia, Frecuencia y Valor Monetario (RFM) y el análisis del valor del cliente (CLV), para luego generar un análisis integrado de los puntos anteriores y finalmente, realizar los trabajos de campo, donde se destacan la encuesta de Net Promoter Score (NPS) y las entrevistas en …
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Sistema de Gestió del Coneixement per a la Millora del Rendiment en Jocs Competitius Online (MiRJoCO)
… de 76.3 (superior al llindar d'acceptabilitat), Net Promoter Score de +34, taxa d'èxit en tasques del 88.7%, i satisfacció d'usuari de 4.2/5. Aquests resultats confirmen que el sistema millora significativament l'eficiència en l'accés i organització d'informació estratègica, democratitzant …
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Þjónustugæði & tryggð : upplifun viðskiptavina bifreiðarumboðs á íslenskum markaði.
… ánægju með merkið og þjónustuaðila þess. Þjónustunet bifreiðaumboða er einnig mikilvægur hlekkur í heildar ímynd vörumerkis og afkomu umboðsins(Archer & Wesolowsky, 1996). Markmið rannsóknarinnar er að mæla skynjuð þjónustugæði viðskiptavina á fyrirtækjamarkaði af þjónustu bifreiðaumboðs á …
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Propuesta de un modelo de inteligencia de negocios para la toma de decisiones estratégica en la gestión de un destino turístico inteligente
… la aplicabilidad de diversos KPI como el Score de Reputación Digital, el Índice de Sentimiento Turístico y el Net Promoter Score; confirmaron percepciones mayoritariamente positivas sobre el destino y mostraron la relevancia de un amplio número de alojamientos pequeños dentro de la oferta. …
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Projeto aplicado ao desenvolvimento e avaliação de teleconsulta/ vídeo-consulta em start-up digital de saúde
… a este tipo de serviço, recorrendo à métrica Net Promoter Score (Reichheld, 2003) foi pedido para avaliarem o serviço. Após a análise dos dados recolhidos foi realizado um exercício de reflexão estratégica, nomeadamente uma análise SWOT da empresa e desenho do modelo de negócio atual. Foi dada …
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Áhrif tækni á upplifun gesta á áfangastöðum í ferðaþjónustu. Upplifunarhagkerfið á LAVA eldfjallasýningunni.
… frá gestum haustið 2025 sýna einstaklega hátt Net Promoter Score (NPS) upp á 82 stig, verulega umfram landsmeðaltal sem er 76 stig. Skemmtun skoraði hæst á meðan flótti skoraði lægst en sýndi jafnframt sterkustu fylgnina við NPS. Aðhvarfsgreining bendir til þess að skemmtun hafi mest áhrif á …
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Investigating the relationship between mobile network performance metrics and customer satisfaction
… customer satisfaction, typically measured by the Net Promoter Score (NPS) for a subscriber. The NPS is the answer to the question: ”How likely is it that you will recommend this product/company to a friend or colleague?” The responses range from 0 representing not at all likely to 10 representing …
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The Coordination Imperative: A Comprehensive Approach to Align Customer Demand and Inventory Management for Superior Customer Experience in Retail
… and cross-functional metrics, such as NPS (Net Promoter Score) and OTIF (On time in Full), this study seeks to encourage cooperation between departments and coalesce decision-making around enhancing customer experience. The research will explore the quantitative and qualitative aspects of …
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Prediction of mobile network subscriber satisfaction by using network probing experience measures and machine learning
… highly competitive and mature market and mobile network operators (MNOs) increasingly rely on the quality and reliability of the core services they offer to distinguish themselves from other market players. Customer satisfaction plays a crucial role in such a landscape where negative word of …
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Áhrifaríkar leiðir fyrir íslensk þjónustufyrirtæki til þess að auka ánægju, tryggð og arðsemi viðskiptavina í nútíma fyrirtækjaumhverfi
… ásamt margvíslegum mælingum sem felast í því. „Net Promoter Score“ (NPS) og „Customer effort Score“ (CES) koma síðust. Svipuð aðferðafræði einkennir síðastnefndu kerfin, en þau fela í sér mælingu í gegnum einstaka spurningar sem rannsóknir hafa sýnt fram á að endurspegli ánægju og tryggð …
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Assessment Coordinators’ Perceptions of the Impact of Using Electronic Assessment Systems in Accreditation
… in-house systems. This was evident by the higher Net Promoter Score (NPS) obtained by the commercial systems.</p> <p>The level of satisfaction of assessment coordinators that their system facilitated compliance with NCATE Standard 2 varied across the different requirements of the Standard. The …
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Retaining Foster Parents in San Bernardino County: Identifying and Accessing Resources and Support Services Since California’s Continuum of Care Reform
… models for each. In exploratory analysis, a net-promoter score (NPS) tool was tested and found to provide a parsimonious metric that predicts both being satisfied and a desire to continue fostering. While more research is needed to confirm these results, the NPS tool could enable …