Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 21 for “"Municipal service delivery"”.
-
Public Participation in Municipal Service Delivery Review
One of the techniques used by municipal administrators to evaluate their spending is the Service Delivery Review (SDR), for which a “how-to” manual, known as the Guide to Service Delivery Review for Municipal Managers, was created. This paper examines the Guide to determine whether it proposes a …
-
Public participation in municipal service delivery in the eThekwini Municipality
Submitted in fulfillment of the requirements of the degree of Master of Management Sciences in Public Administration, Durban University of Technology, Durban, South Africa, 2021.
-
Innovations in municipal service delivery : the case of Vietnam's Haiphong Water Supply Company
This thesis describes a state owned municipal water supply service company, the Haiphong Water Supply Company (HPWSCo), that improved its service delivery and successfully transformed itself into a profit making utility with metered consumers willing to pay for improved service. The thesis examines …
-
The effect of coalition government on municipal service delivery in the City of Tshwane
… party to govern the City of Tshwane Metropolitan Municipality. In number of previous years, the City of Tshwane has been governed by solitary political party and has gotten used to singular arrangement. Subsequent to the failure of any political party to gain outright majority winner of seats to …
-
The role of effective leadership in enhancing municipal service delivery within Vhembe District Municipality
… the role of effective leadership in enhancing municipal service delivery in the Vhembe District Municipality, focusing on transformational leadership behaviours, institutional constraints, and strategic interventions. Guided by Transformational Leadership Theory (Burns, 1978; Bass, 1985; Bass …
-
The Enhancement of the Integrated Development Plan on Municipal Service Delivery in Blouberg Local Municipality
… Plan (IDP) is a strategy to deliver effective municipal basic service delivery; hence, it is done at the local sphere of government. It is the obligation of the local government to make sure that there are improvements within their communities, by making use of the IDP as an instrument and …
-
Municipal service delivery challenges in a developmental local government context: the case of Vhembe District Municipality
This study focuses on municipal service delivery challenges in a developmental local government context: The case of Vhembe District Municipality. South African local government has experienced significant and far-reaching transformation in developmental local government. According to Sections …
-
The efficacy of procurement management in enhancing municipal service delivery: A case of Capricorn District Municipality
… efficacy of Procurement Management in enhancing municipal service delivery using the Capricorn District Municipality as a case in point. Procurement management plays an important role in influencing service delivery in the South African municipalities. In South African Municipalities, procurement …
-
The impact of digital innovation on municipal service delivery: a case of Thulamela Local Municipality, Limpopo Province
… and adopting innovative methods to improve municipal service delivery. The study seeks to examine the impact of digital innovation on municipal service delivery in the Thulamela Local Municipality, Limpopo Province. Digital innovation is concerned with using modern technologies or developing …
-
Investigating barriers to revenue collection affecting municipal service delivery: A case study of Katima Mulilo Town Council
The lack of service delivery by local authorities in Namibia has received considerable attention in recent years including public expression of dissatisfaction with service delivery. Local authorities carry out several functions as specified in Section 3(2) of the Local Authorities Act No. 23 of …
-
The role of performance, monitoring and evaluation within municipal service delivery: A case study of Capricorn District Municipality, Limpopo Province
… of performance, monitoring and evaluation on municipal service delivery in the Capricorn District Municipality, Limpopo Province. The performance, monitoring and evaluation (PM&E) is used by the Department of Performance, Monitoring and Evaluation (DPME) to track service delivery progress by …
-
Good governance in the provision of municipal services: a case of Vhembe District Municipality
… focuses on good governance in the provision of municipal services at the Vhembe District Municipality. The local communities judge their municipalities’ performance through the provision of services and the treatment that they get from its officials. The challenge of governance adversely affects …
-
The role of the Masakhane campaign in Middelburg between 1994 and 1998: the case of Mhluzi township
This study focused on municipal service delivery campaigns before the advent of the integrated development planning framework. In particular, the focus was on the role played by the Masakhane campaign in improving service delivery and contributing to a better life for the community of the greater …
-
The impact of talent acquisition on municipal servive delivery - the case of Ethekwini Metropolitan Municipality
… face numerous difficulties in providing public services. Both public and private sector institutions must now provide their clients with services of the highest calibre in this day and age of public administration. When a customer's demands are not met or the expected level of service is not …
-
The efficacy of Batho Pele principles in delivering basic services: The case of Thulamela Local Municipality
… of Batho Pele principles in delivering basic services the case study being Thulamela Local Municipality. The Batho Pele principles provide a framework on how government services should be provided to improve the efficiency and effectiveness of the municipal service. Adherence to these …
-
Application of ethics in the provision of municipal services in Makhado Local Municipality
Access to basic municipal services is a major challenge in South Africa. Section 152 of the Constitution of the Republic of South Africa, 1996, makes provision for municipalities to deliver basic services to their local communities. Local government plays an important role in ensuring that …
-
Application of ethics in the provision of municipal services in Makhado Local Municipality
Access to basic municipal services is a major challenge in South Africa. Section 152 of the Constitution of the Republic of South Africa, 1996, makes provision for municipalities to deliver basic services to their local communities. Local government plays an important role in ensuring that …
-
Ethical Values as Tools for Effective Service Delivery at the Local Government in Riga, Latvia and Vilnius, Lithuania /
… directed at the rendering of effective services to the citizens in Latvia and Lithuania. However, this aim is often time not achieved due to the increasing levels of unethical practices in the public sector. Ethical expectations in the public service are daily getting higher. This change …
-
Land service delivery and economic development: Opportunities and challenges in the municipality of Otjiwarongo
The study is set out to investigate municipal service delivery at the town of Otjiwarongo more specifically with land service delivery and how it links to economic development with specific reference the nature and level of community participation, Staff, Councillors and stakeholders’ understanding …
-
Could catchment conservation be funded through urban water tariffs? A case study of three South African cities
… revenue generated from households' WTP at the municipal scale could cover the costs needed for catchment conservation in that water service provider region. Household surveys were conducted on 1244 households in three coastal metropolitan municipalities in South Africa: the City of Cape Town, …
Page 1 of 2